Lebaron customer service

[Sean]

Gday all from Australia

I'd just like to let everyone know of my experiences with lebaron

I decided to join their club and order some rods about 6 weeks ago.

My first order arrived in super quick time and I was pretty impressed with
the quality and price...sadly one of the rods (a rapala sportsman) had a 4"
scratch on the blank and a few other ugly marks, It also had a lebaron
$31.50 sale sticker on the butt and arrived without plastic wrap. The rod
was obviously a store demo.
So I took a few pics and forwarded them to Lebaron.

Their response was something along the lines of:
"Check with your post office as we would never send out anything unless its
pristine condition".

Anyway after several emails and expensive phone calls getting nowhere I
decided to let it drop as there wasnt much I could do.

A few weeks back I decided (a little hesitantly) to try my luck again with
Lebaron.

Ordered a total of eight rods, the customer service guy assured me he had
pesonally checked my package and everything was in order...costing a total
of $450 CAN inc freight.

They arrived quickly enough, unopened by customs or DHL in a box only a
complete moron would use (atv gun package) that had about 2 kgs of useless
carboard and the 7ft 2 piece rods were tightly wedged in diagonally.

4 of the rods were in good new condition as ordered.
the other 4 are all Marado branded and every one has the following faults
and defects:
Obvious Scatching, flaking and bubbling guide bondings, knock marks around
the reel seats and joins, one top guide tip is about 10 degrees of centre
and another has bent guide frames....Thes rods can only be described as well
used demos...absolutely disgraceful.

I rang Lebaron this morning to voice my concens and was given the same old
line...check with your post office or dhl for a claim.

After trying to explain this damage could only occur before they were sent
out I was basically accused of lying and being insulting.

So there we have it, I have taken more photo's and sent them to lebaron but
I dont expect any satisfaction whatsoever.

I have been ripped off blindly and treated like a dog.

buyer beware

Sean

[PAGE]

Want some cheese to go with that whine?"Sean" > wrote in
message u...
> Gday all from Australia
>
> I'd just like to let everyone know of my experiences with lebaron
>
> I decided to join their club and order some rods about 6 weeks ago.
>
> My first order arrived in super quick time and I was pretty impressed
with
> the quality and price...sadly one of the rods (a rapala sportsman) had a
4"
> scratch on the blank and a few other ugly marks, It also had a lebaron
> $31.50 sale sticker on the butt and arrived without plastic wrap. The
rod
> was obviously a store demo.
> So I took a few pics and forwarded them to Lebaron.
>
> Their response was something along the lines of:
> "Check with your post office as we would never send out anything unless
its
> pristine condition".
>
> Anyway after several emails and expensive phone calls getting nowhere I
> decided to let it drop as there wasnt much I could do.
>
> A few weeks back I decided (a little hesitantly) to try my luck again
with
> Lebaron.
>
> Ordered a total of eight rods, the customer service guy assured me he
had
> pesonally checked my package and everything was in order...costing a
total
> of $450 CAN inc freight.
>
> They arrived quickly enough, unopened by customs or DHL in a box only a
> complete moron would use (atv gun package) that had about 2 kgs of
useless
> carboard and the 7ft 2 piece rods were tightly wedged in diagonally.
>
> 4 of the rods were in good new condition as ordered.
> the other 4 are all Marado branded and every one has the following
faults
> and defects:
> Obvious Scatching, flaking and bubbling guide bondings, knock marks
around
> the reel seats and joins, one top guide tip is about 10 degrees of
centre
> and another has bent guide frames....Thes rods can only be described as
well
> used demos...absolutely disgraceful.
>
> I rang Lebaron this morning to voice my concens and was given the same
old
> line...check with your post office or dhl for a claim.
>
> After trying to explain this damage could only occur before they were
sent
> out I was basically accused of lying and being insulting.
>
> So there we have it, I have taken more photo's and sent them to lebaron
but
> I dont expect any satisfaction whatsoever.
>
> I have been ripped off blindly and treated like a dog.
>
> buyer beware
>
> Sean
>
>
>


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[Salmonid]

Sean-there's a reason they're known as 'Le Bummer' they are the
****tiest tackle company in Canada bar none.


On Fri, 6 Aug 2004 09:05:21 +1000, "Sean" > wrote:

>Gday all from Australia
>
>I'd just like to let everyone know of my experiences with lebaron
>
>I decided to join their club and order some rods about 6 weeks ago.
>
>My first order arrived in super quick time and I was pretty impressed with
>the quality and price...sadly one of the rods (a rapala sportsman) had a 4"
>scratch on the blank and a few other ugly marks, It also had a lebaron
>$31.50 sale sticker on the butt and arrived without plastic wrap. The rod
>was obviously a store demo.
>So I took a few pics and forwarded them to Lebaron.
>
>Their response was something along the lines of:
>"Check with your post office as we would never send out anything unless its
>pristine condition".
>
>Anyway after several emails and expensive phone calls getting nowhere I
>decided to let it drop as there wasnt much I could do.
>
>A few weeks back I decided (a little hesitantly) to try my luck again with
>Lebaron.
>
>Ordered a total of eight rods, the customer service guy assured me he had
>pesonally checked my package and everything was in order...costing a total
>of $450 CAN inc freight.
>
>They arrived quickly enough, unopened by customs or DHL in a box only a
>complete moron would use (atv gun package) that had about 2 kgs of useless
>carboard and the 7ft 2 piece rods were tightly wedged in diagonally.
>
>4 of the rods were in good new condition as ordered.
>the other 4 are all Marado branded and every one has the following faults
>and defects:
>Obvious Scatching, flaking and bubbling guide bondings, knock marks around
>the reel seats and joins, one top guide tip is about 10 degrees of centre
>and another has bent guide frames....Thes rods can only be described as well
>used demos...absolutely disgraceful.
>
>I rang Lebaron this morning to voice my concens and was given the same old
>line...check with your post office or dhl for a claim.
>
>After trying to explain this damage could only occur before they were sent
>out I was basically accused of lying and being insulting.
>
>So there we have it, I have taken more photo's and sent them to lebaron but
>I dont expect any satisfaction whatsoever.
>
>I have been ripped off blindly and treated like a dog.
>
>buyer beware
>
>Sean
>
>

[Salmonid]

Sean-there's a reason they're known as 'Le Bummer' they are the
****tiest tackle company in Canada bar none.


On Fri, 6 Aug 2004 09:05:21 +1000, "Sean" > wrote:

>Gday all from Australia
>
>I'd just like to let everyone know of my experiences with lebaron
>
>I decided to join their club and order some rods about 6 weeks ago.
>
>My first order arrived in super quick time and I was pretty impressed with
>the quality and price...sadly one of the rods (a rapala sportsman) had a 4"
>scratch on the blank and a few other ugly marks, It also had a lebaron
>$31.50 sale sticker on the butt and arrived without plastic wrap. The rod
>was obviously a store demo.
>So I took a few pics and forwarded them to Lebaron.
>
>Their response was something along the lines of:
>"Check with your post office as we would never send out anything unless its
>pristine condition".
>
>Anyway after several emails and expensive phone calls getting nowhere I
>decided to let it drop as there wasnt much I could do.
>
>A few weeks back I decided (a little hesitantly) to try my luck again with
>Lebaron.
>
>Ordered a total of eight rods, the customer service guy assured me he had
>pesonally checked my package and everything was in order...costing a total
>of $450 CAN inc freight.
>
>They arrived quickly enough, unopened by customs or DHL in a box only a
>complete moron would use (atv gun package) that had about 2 kgs of useless
>carboard and the 7ft 2 piece rods were tightly wedged in diagonally.
>
>4 of the rods were in good new condition as ordered.
>the other 4 are all Marado branded and every one has the following faults
>and defects:
>Obvious Scatching, flaking and bubbling guide bondings, knock marks around
>the reel seats and joins, one top guide tip is about 10 degrees of centre
>and another has bent guide frames....Thes rods can only be described as well
>used demos...absolutely disgraceful.
>
>I rang Lebaron this morning to voice my concens and was given the same old
>line...check with your post office or dhl for a claim.
>
>After trying to explain this damage could only occur before they were sent
>out I was basically accused of lying and being insulting.
>
>So there we have it, I have taken more photo's and sent them to lebaron but
>I dont expect any satisfaction whatsoever.
>
>I have been ripped off blindly and treated like a dog.
>
>buyer beware
>
>Sean
>
>

[PAGE]

Well I've had nothing but great service from them for many years"Salmonid"
> wrote in message
...
>
> Sean-there's a reason they're known as 'Le Bummer' they are the
> ****tiest tackle company in Canada bar none.
>
>
> On Fri, 6 Aug 2004 09:05:21 +1000, "Sean" > wrote:
>
> >Gday all from Australia
> >
> >I'd just like to let everyone know of my experiences with lebaron
> >
> >I decided to join their club and order some rods about 6 weeks ago.
> >
> >My first order arrived in super quick time and I was pretty impressed
with
> >the quality and price...sadly one of the rods (a rapala sportsman) had
a 4"
> >scratch on the blank and a few other ugly marks, It also had a lebaron
> >$31.50 sale sticker on the butt and arrived without plastic wrap. The
rod
> >was obviously a store demo.
> >So I took a few pics and forwarded them to Lebaron.
> >
> >Their response was something along the lines of:
> >"Check with your post office as we would never send out anything unless
its
> >pristine condition".
> >
> >Anyway after several emails and expensive phone calls getting nowhere I
> >decided to let it drop as there wasnt much I could do.
> >
> >A few weeks back I decided (a little hesitantly) to try my luck again
with
> >Lebaron.
> >
> >Ordered a total of eight rods, the customer service guy assured me he
had
> >pesonally checked my package and everything was in order...costing a
total
> >of $450 CAN inc freight.
> >
> >They arrived quickly enough, unopened by customs or DHL in a box only a
> >complete moron would use (atv gun package) that had about 2 kgs of
useless
> >carboard and the 7ft 2 piece rods were tightly wedged in diagonally.
> >
> >4 of the rods were in good new condition as ordered.
> >the other 4 are all Marado branded and every one has the following
faults
> >and defects:
> >Obvious Scatching, flaking and bubbling guide bondings, knock marks
around
> >the reel seats and joins, one top guide tip is about 10 degrees of
centre
> >and another has bent guide frames....Thes rods can only be described as
well
> >used demos...absolutely disgraceful.
> >
> >I rang Lebaron this morning to voice my concens and was given the same
old
> >line...check with your post office or dhl for a claim.
> >
> >After trying to explain this damage could only occur before they were
sent
> >out I was basically accused of lying and being insulting.
> >
> >So there we have it, I have taken more photo's and sent them to lebaron
but
> >I dont expect any satisfaction whatsoever.
> >
> >I have been ripped off blindly and treated like a dog.
> >
> >buyer beware
> >
> >Sean
> >
> >
>


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----

[PAGE]

Well I've had nothing but great service from them for many years"Salmonid"
> wrote in message
...
>
> Sean-there's a reason they're known as 'Le Bummer' they are the
> ****tiest tackle company in Canada bar none.
>
>
> On Fri, 6 Aug 2004 09:05:21 +1000, "Sean" > wrote:
>
> >Gday all from Australia
> >
> >I'd just like to let everyone know of my experiences with lebaron
> >
> >I decided to join their club and order some rods about 6 weeks ago.
> >
> >My first order arrived in super quick time and I was pretty impressed
with
> >the quality and price...sadly one of the rods (a rapala sportsman) had
a 4"
> >scratch on the blank and a few other ugly marks, It also had a lebaron
> >$31.50 sale sticker on the butt and arrived without plastic wrap. The
rod
> >was obviously a store demo.
> >So I took a few pics and forwarded them to Lebaron.
> >
> >Their response was something along the lines of:
> >"Check with your post office as we would never send out anything unless
its
> >pristine condition".
> >
> >Anyway after several emails and expensive phone calls getting nowhere I
> >decided to let it drop as there wasnt much I could do.
> >
> >A few weeks back I decided (a little hesitantly) to try my luck again
with
> >Lebaron.
> >
> >Ordered a total of eight rods, the customer service guy assured me he
had
> >pesonally checked my package and everything was in order...costing a
total
> >of $450 CAN inc freight.
> >
> >They arrived quickly enough, unopened by customs or DHL in a box only a
> >complete moron would use (atv gun package) that had about 2 kgs of
useless
> >carboard and the 7ft 2 piece rods were tightly wedged in diagonally.
> >
> >4 of the rods were in good new condition as ordered.
> >the other 4 are all Marado branded and every one has the following
faults
> >and defects:
> >Obvious Scatching, flaking and bubbling guide bondings, knock marks
around
> >the reel seats and joins, one top guide tip is about 10 degrees of
centre
> >and another has bent guide frames....Thes rods can only be described as
well
> >used demos...absolutely disgraceful.
> >
> >I rang Lebaron this morning to voice my concens and was given the same
old
> >line...check with your post office or dhl for a claim.
> >
> >After trying to explain this damage could only occur before they were
sent
> >out I was basically accused of lying and being insulting.
> >
> >So there we have it, I have taken more photo's and sent them to lebaron
but
> >I dont expect any satisfaction whatsoever.
> >
> >I have been ripped off blindly and treated like a dog.
> >
> >buyer beware
> >
> >Sean
> >
> >
>


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