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All Star Rods - Now Shakespeare
I broke the front section of an All Star rod - good rod, probably $100 -
$125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen |
Check out the Allstar website, they have warranty info..
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just me wrote:
I broke the front section of an All Star rod - good rod, probably $100 - $125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen Glen, Do you mind if I forward this to someone I know, who is a Shakespeare rep? I started purchasing Pflueger reels, but if this is the kind of service I am going to get, then I am definitely going to reconsider! Chris |
"Chris Rennert" wrote in message .. . just me wrote: I broke the front section of an All Star rod - good rod, probably $100 - $125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen Glen, Do you mind if I forward this to someone I know, who is a Shakespeare rep? I started purchasing Pflueger reels, but if this is the kind of service I am going to get, then I am definitely going to reconsider! Chris I sure would like to hear the final outcome of this from Shakespeare. I've used Allstar rods for years now and had planned on purchasing "one more rod" in the next few weeks. If they've been bought out and service is not going to be the same, then I too will change (sadly, but I will). -- Da Chief, All outgoing mailed scanned by Symantec Anti-virus |
Da Chief wrote:
"Chris Rennert" wrote in message .. . just me wrote: I broke the front section of an All Star rod - good rod, probably $100 - $125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen Glen, Do you mind if I forward this to someone I know, who is a Shakespeare rep? I started purchasing Pflueger reels, but if this is the kind of service I am going to get, then I am definitely going to reconsider! Chris I sure would like to hear the final outcome of this from Shakespeare. I've used Allstar rods for years now and had planned on purchasing "one more rod" in the next few weeks. If they've been bought out and service is not going to be the same, then I too will change (sadly, but I will). I forwarded it to the guy I know. I am anxiously awaiting his reply. Chris |
Chris didn't the Castaway company come from ex All-Star folks?
"Chris Rennert" wrote in message .. . just me wrote: I broke the front section of an All Star rod - good rod, probably $100 - $125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen Glen, Do you mind if I forward this to someone I know, who is a Shakespeare rep? I started purchasing Pflueger reels, but if this is the kind of service I am going to get, then I am definitely going to reconsider! Chris |
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I was not impressed when I called Pflueger customer service about the
plastic spacer built into the handle falling apart in the handles of a couple of Plueger Supreme spinning reels within a couple months of purchasing them. The plastic spacer disintegrates basically making the reel worthless because you can't turn the handle when you tighten it down. They referred me to a place where I could buy new handles and refused to even consider that it was just a poor design that should be warranted. I would have been happy to just get some new handles so I could use them another month or two. I guess I am going to have to look at a couple of those Shimanos to replace my spinning reels next time. In the mean time I guess I'll run down to the hardware store and see if I can find a nylon bushing that will do the trick. I wonder if this is going to be typical of the general attitude of Shakespeare owned companies and product lines? I hope not. Pflueger used to be a name to be reckoned with in the industry. |
You can not beat St Croix Rod warranties and diawa reels. I lost a part to
one of my reels when cleaning and Diawa sent me a new part FREE. Browning is the same way as All star. Browning wants you to send a receipt in. "just me" wrote in message bal.net... I broke the front section of an All Star rod - good rod, probably $100 - $125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen |
I asked Shakespeare myself and got the following strict response.
Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in message bal.net... I broke the front section of an All Star rod - good rod, probably $100 - $125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen |
"Bob La Londe" wrote in
: To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. It's a pretty stupid policy. It goes well beyond proving original ownership to have to produce a piece of paper that you got with your rod. It should be enough that your name matches the name on the registration form. Scott |
Bob La Londe wrote:
I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in message bal.net... I broke the front section of an All Star rod - good rod, probably $100 - $125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen I have a hard time believing the fact that returns and exchanges were the reason for this more than Shakespeare wanting to further into the green on All-Star than they currently were. Obviously if people have to jump through flaming hoops to get an exchange less and less people are going to do it. I have never had a problem with Loomis or St. Croix on exchanges. I never had to prove anything to either of them. Then again I went through a rod builder, so that probably makes a significant difference. It is really too bad all this is taking place, I had a bad gut feeling about them when I stopped at the booth in fishing show in Green Bay last month and couldn't get a second of the guys time to talk about either All-Star or Pflueger. It is really unfortunate. Oh well, lets see how all of this unfolds. Chris |
"Chris Rennert" wrote in message
.. . Bob La Londe wrote: I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in message bal.net... I broke the front section of an All Star rod - good rod, probably $100 - $125 or thereabouts. In the past I have been able to go to the factory here in Houston and get immediate service. All Star had been fantastic for years, either replacing the item at minimal or no cost or repairing it for a very reasonable price. I went by their site today and it is closed with a sign showing a 1.800 number. I called it. It is a Shakespeare service number, as Shakespeare bought All Star a few months back. I explained the problem and was told I'd have to go back thru the store where I bought the rod to get any service, warranty or otherwise. I asked if I could at least buy a replacement section, directly. I was told, in no uncertain terms, that Shakespeare did not provide that service. When I explained that I had been a big fan of All Star because of their great products and fantastic service, the lady commented, "That's the reason they aren't in business anymore.". I haven't had any dealings with Shakespeare or bought any Shakespeare products for a bunch of years because this is the same experience I had with them "back when" - their service was LOUSY then and doesn't appear to have changed. Castaway, you just gained a customer. BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them, too. Anyone else had this kind of experience with Shakespeare? Glen I have a hard time believing the fact that returns and exchanges were the reason for this more than Shakespeare wanting to further into the green on All-Star than they currently were. Obviously if people have to jump through flaming hoops to get an exchange less and less people are going to do it. I have never had a problem with Loomis or St. Croix on exchanges. I never had to prove anything to either of them. Then again I went through a rod builder, so that probably makes a significant difference. It is really too bad all this is taking place, I had a bad gut feeling about them when I stopped at the booth in fishing show in Green Bay last month and couldn't get a second of the guys time to talk about either All-Star or Pflueger. It is really unfortunate. Oh well, lets see how all of this unfolds. Chris I never had any problem with St Croix either. They did send me a note telling me how to take better care of my rods though. LOL. Fenwick, Quantum, and Lamiglass also all treated me very well with Lamiglass being the slowest perhaps. |
Here's the bottom line.
The only real difference between a nice $80 rod and a $250 rod is the warranty. Period. "Glen" wrote in message obal.net... Since I was the one that started all this broohaha I'm gonna jump in with another of my 2 cents worth. I haven't seen anything by All Star and/or Shakespeare that makes me change my mind about not buying any of their products. For me to spend upwards of a hundred bucks, maybe more, for a rod, then only get a "limited lifetime warranty", have to spend $30 or so (shipping, both ways) in the event it fails and I can PROVE it was a defect, and THEN have to go thru the hassle of shipping, etc. won't cut it with me. Life is too short and there are too many fish to catch to go thru all that. I think I'll take the advice of one of the sports writers here in Houston. Writing a few days back, he said that there are a lot of good (not necessarily great, but good) rods on the market that sell for around $40, even less on sale. Further, he said that unless you can REALLY, HONESTLY tell the difference between one of these and a high $$ rod, you might as well stick with the $40 one. Then, if it fails, or you do something dumb, all you're out is a net $10 and a trip to the sporting goods store where you probably needed something else anyway. No hassle - go fish! Glen In article 1112218876.5ab6e6a500acc224172f505bf72ff4d5@teran ews, says... "Chris Rennert" wrote in message .. . Bob La Londe wrote: I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in me |
"Pat Goff @yahoo.com" pmgoffjrbot wrote in message ... Here's the bottom line. The only real difference between a nice $80 rod and a $250 rod is the warranty. Period. I agree. "Glen" wrote in message obal.net... Since I was the one that started all this broohaha I'm gonna jump in with another of my 2 cents worth. I haven't seen anything by All Star and/or Shakespeare that makes me change my mind about not buying any of their products. For me to spend upwards of a hundred bucks, maybe more, for a rod, then only get a "limited lifetime warranty", have to spend $30 or so (shipping, both ways) in the event it fails and I can PROVE it was a defect, and THEN have to go thru the hassle of shipping, etc. won't cut it with me. Life is too short and there are too many fish to catch to go thru all that. I think I'll take the advice of one of the sports writers here in Houston. Writing a few days back, he said that there are a lot of good (not necessarily great, but good) rods on the market that sell for around $40, even less on sale. Further, he said that unless you can REALLY, HONESTLY tell the difference between one of these and a high $$ rod, you might as well stick with the $40 one. Then, if it fails, or you do something dumb, all you're out is a net $10 and a trip to the sporting goods store where you probably needed something else anyway. No hassle - go fish! Glen In article 1112218876.5ab6e6a500acc224172f505bf72ff4d5@teran ews, says... "Chris Rennert" wrote in message .. . Bob La Londe wrote: I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in me |
That tells me that some of you have never used a GOOD $250 rod. I have, and
the difference is like comparing the ride of a jeep to a Rolls. -- Bob Rickard (AKA Dr. Spinnerbait) www.secretweaponlures.com --------------------------=x O'))) "Kevin" wrote in message ... "Pat Goff @yahoo.com" pmgoffjrbot wrote in message ... Here's the bottom line. The only real difference between a nice $80 rod and a $250 rod is the warranty. Period. I agree. "Glen" wrote in message obal.net... Since I was the one that started all this broohaha I'm gonna jump in with another of my 2 cents worth. I haven't seen anything by All Star and/or Shakespeare that makes me change my mind about not buying any of their products. For me to spend upwards of a hundred bucks, maybe more, for a rod, then only get a "limited lifetime warranty", have to spend $30 or so (shipping, both ways) in the event it fails and I can PROVE it was a defect, and THEN have to go thru the hassle of shipping, etc. won't cut it with me. Life is too short and there are too many fish to catch to go thru all that. I think I'll take the advice of one of the sports writers here in Houston. Writing a few days back, he said that there are a lot of good (not necessarily great, but good) rods on the market that sell for around $40, even less on sale. Further, he said that unless you can REALLY, HONESTLY tell the difference between one of these and a high $$ rod, you might as well stick with the $40 one. Then, if it fails, or you do something dumb, all you're out is a net $10 and a trip to the sporting goods store where you probably needed something else anyway. No hassle - go fish! Glen In article 1112218876.5ab6e6a500acc224172f505bf72ff4d5@teran ews, says... "Chris Rennert" wrote in message .. . Bob La Londe wrote: I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in me |
"Pat Goff" wrote in news:HGJ2e.158$ij5.109
@tornado.texas.rr.com: Here's the bottom line. The only real difference between a nice $80 rod and a $250 rod is the warranty. Period. Well, there's that matter of whether you're supporting US workers or Korean workers. Scott |
Pat Goff pmgoffjr wrote:
Here's the bottom line. The only real difference between a nice $80 rod and a $250 rod is the warranty. Period. "Glen" wrote in message obal.net... Since I was the one that started all this broohaha I'm gonna jump in with another of my 2 cents worth. I haven't seen anything by All Star and/or Shakespeare that makes me change my mind about not buying any of their products. For me to spend upwards of a hundred bucks, maybe more, for a rod, then only get a "limited lifetime warranty", have to spend $30 or so (shipping, both ways) in the event it fails and I can PROVE it was a defect, and THEN have to go thru the hassle of shipping, etc. won't cut it with me. Life is too short and there are too many fish to catch to go thru all that. I think I'll take the advice of one of the sports writers here in Houston. Writing a few days back, he said that there are a lot of good (not necessarily great, but good) rods on the market that sell for around $40, even less on sale. Further, he said that unless you can REALLY, HONESTLY tell the difference between one of these and a high $$ rod, you might as well stick with the $40 one. Then, if it fails, or you do something dumb, all you're out is a net $10 and a trip to the sporting goods store where you probably needed something else anyway. No hassle - go fish! Glen In article 1112218876.5ab6e6a500acc224172f505bf72ff4d5@teran ews, says... "Chris Rennert" wrote in message t... Bob La Londe wrote: I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in me Pat , I don't totally disagree with you except for the fact of a custom built rod compared to a store bought rod. There is a huge difference between a $250 custom built rod, and a off the rack $80 rod. First you are almost guaranteed that it will be spined correctly (depending on the builder). Not only that you can get it internally counter balanced which makes holding it all day a hell of a lot easier. I have had 3 off the rack rods counter balanced internally, and the difference in just that is amazing. I also have a buddy that builds custom float rods for steelhead, and the difference of me holding my $100 13' Raven float rod, compared to his 13' Loomis IMX is night and day. He had the option of SIC Titanium guides, single foot that feel lighter than paper. Put 13 of those on a rod and they actually add considerable up front weight. Then add counter balancing and a really good reel seat, and the castability and fishability of the rod just makes my $100 rod seem like a piece of garbage. I used to believe there wasn't much difference between higher end rods, and that i was just buying a name. I know now, within the last 5 years of float fishing that they are worlds apart, plus those Loomis rods, have a great warranty like you said. I do agree, that if you buy a $250 rod off the rack and an $80 rod off the rack (compare a 7' Premier M Spinning rod to a Loomis 7' M spinning rod) you would be hard pressed to find significant differences in weight and action. Just my opinions Chris |
I was referring to pulling a rod off a display in a retail store, nothing
custom wrapped. "Chris Rennert" wrote in message .. . Pat Goff pmgoffjr wrote: Here's the bottom line. The only real difference between a nice $80 rod and a $250 rod is the warranty. Period. "Glen" wrote in message obal.net... Since I was the one that started all this broohaha I'm gonna jump in with another of my 2 cents worth. I haven't seen anything by All Star and/or Shakespeare that makes me change my mind about not buying any of their products. For me to spend upwards of a hundred bucks, maybe more, for a rod, then only get a "limited lifetime warranty", have to spend $30 or so (shipping, both ways) in the event it fails and I can PROVE it was a defect, and THEN have to go thru the hassle of shipping, etc. won't cut it with me. Life is too short and there are too many fish to catch to go thru all that. I think I'll take the advice of one of the sports writers here in Houston. Writing a few days back, he said that there are a lot of good (not necessarily great, but good) rods on the market that sell for around $40, even less on sale. Further, he said that unless you can REALLY, HONESTLY tell the difference between one of these and a high $$ rod, you might as well stick with the $40 one. Then, if it fails, or you do something dumb, all you're out is a net $10 and a trip to the sporting goods store where you probably needed something else anyway. No hassle - go fish! Glen In article 1112218876.5ab6e6a500acc224172f505bf72ff4d5@teran ews, says... "Chris Rennert" wrote in message t... Bob La Londe wrote: I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in me Pat , I don't totally disagree with you except for the fact of a custom built rod compared to a store bought rod. There is a huge difference between a $250 custom built rod, and a off the rack $80 rod. First you are almost guaranteed that it will be spined correctly (depending on the builder). Not only that you can get it internally counter balanced which makes holding it all day a hell of a lot easier. I have had 3 off the rack rods counter balanced internally, and the difference in just that is amazing. I also have a buddy that builds custom float rods for steelhead, and the difference of me holding my $100 13' Raven float rod, compared to his 13' Loomis IMX is night and day. He had the option of SIC Titanium guides, single foot that feel lighter than paper. Put 13 of those on a rod and they actually add considerable up front weight. Then add counter balancing and a really good reel seat, and the castability and fishability of the rod just makes my $100 rod seem like a piece of garbage. I used to believe there wasn't much difference between higher end rods, and that i was just buying a name. I know now, within the last 5 years of float fishing that they are worlds apart, plus those Loomis rods, have a great warranty like you said. I do agree, that if you buy a $250 rod off the rack and an $80 rod off the rack (compare a 7' Premier M Spinning rod to a Loomis 7' M spinning rod) you would be hard pressed to find significant differences in weight and action. Just my opinions Chris |
Pat Goff pmgoffjr wrote:
I was referring to pulling a rod off a display in a retail store, nothing custom wrapped. "Chris Rennert" wrote in message .. . Pat Goff pmgoffjr wrote: Here's the bottom line. The only real difference between a nice $80 rod and a $250 rod is the warranty. Period. "Glen" wrote in message cglobal.net... Since I was the one that started all this broohaha I'm gonna jump in with another of my 2 cents worth. I haven't seen anything by All Star and/or Shakespeare that makes me change my mind about not buying any of their products. For me to spend upwards of a hundred bucks, maybe more, for a rod, then only get a "limited lifetime warranty", have to spend $30 or so (shipping, both ways) in the event it fails and I can PROVE it was a defect, and THEN have to go thru the hassle of shipping, etc. won't cut it with me. Life is too short and there are too many fish to catch to go thru all that. I think I'll take the advice of one of the sports writers here in Houston. Writing a few days back, he said that there are a lot of good (not necessarily great, but good) rods on the market that sell for around $40, even less on sale. Further, he said that unless you can REALLY, HONESTLY tell the difference between one of these and a high $$ rod, you might as well stick with the $40 one. Then, if it fails, or you do something dumb, all you're out is a net $10 and a trip to the sporting goods store where you probably needed something else anyway. No hassle - go fish! Glen In article 1112218876.5ab6e6a500acc224172f505bf72ff4d5@teran ews, says... "Chris Rennert" wrote in message . net... Bob La Londe wrote: I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in me Pat , I don't totally disagree with you except for the fact of a custom built rod compared to a store bought rod. There is a huge difference between a $250 custom built rod, and a off the rack $80 rod. First you are almost guaranteed that it will be spined correctly (depending on the builder). Not only that you can get it internally counter balanced which makes holding it all day a hell of a lot easier. I have had 3 off the rack rods counter balanced internally, and the difference in just that is amazing. I also have a buddy that builds custom float rods for steelhead, and the difference of me holding my $100 13' Raven float rod, compared to his 13' Loomis IMX is night and day. He had the option of SIC Titanium guides, single foot that feel lighter than paper. Put 13 of those on a rod and they actually add considerable up front weight. Then add counter balancing and a really good reel seat, and the castability and fishability of the rod just makes my $100 rod seem like a piece of garbage. I used to believe there wasn't much difference between higher end rods, and that i was just buying a name. I know now, within the last 5 years of float fishing that they are worlds apart, plus those Loomis rods, have a great warranty like you said. I do agree, that if you buy a $250 rod off the rack and an $80 rod off the rack (compare a 7' Premier M Spinning rod to a Loomis 7' M spinning rod) you would be hard pressed to find significant differences in weight and action. Just my opinions Chris Right on Pat, I agree with you 100% then :-) Chris |
"Bob Rickard" wrote in message ... That tells me that some of you have never used a GOOD $250 rod. I have, and the difference is like comparing the ride of a jeep to a Rolls. Ever taken a Rolls in the mud? Yes there is a difference. What we are saying is instead of charging $80 for a two year warranty they charge $180 for a lifetime warranty. BTW a person cries allot less when an $80 rod goes in the drink. -- Bob Rickard (AKA Dr. Spinnerbait) www.secretweaponlures.com --------------------------=x O'))) "Kevin" wrote in message ... "Pat Goff @yahoo.com" pmgoffjrbot wrote in message ... Here's the bottom line. The only real difference between a nice $80 rod and a $250 rod is the warranty. Period. I agree. "Glen" wrote in message obal.net... Since I was the one that started all this broohaha I'm gonna jump in with another of my 2 cents worth. I haven't seen anything by All Star and/or Shakespeare that makes me change my mind about not buying any of their products. For me to spend upwards of a hundred bucks, maybe more, for a rod, then only get a "limited lifetime warranty", have to spend $30 or so (shipping, both ways) in the event it fails and I can PROVE it was a defect, and THEN have to go thru the hassle of shipping, etc. won't cut it with me. Life is too short and there are too many fish to catch to go thru all that. I think I'll take the advice of one of the sports writers here in Houston. Writing a few days back, he said that there are a lot of good (not necessarily great, but good) rods on the market that sell for around $40, even less on sale. Further, he said that unless you can REALLY, HONESTLY tell the difference between one of these and a high $$ rod, you might as well stick with the $40 one. Then, if it fails, or you do something dumb, all you're out is a net $10 and a trip to the sporting goods store where you probably needed something else anyway. No hassle - go fish! Glen In article 1112218876.5ab6e6a500acc224172f505bf72ff4d5@teran ews, says... "Chris Rennert" wrote in message .. . Bob La Londe wrote: I asked Shakespeare myself and got the following strict response. Dear Mr. La Londe, Thank you for writing. We appreciate any and all feedback from our consumers. To address your concerns, The All Star warranty has not changed. The limited Life Time warranty card states that to receive warranty service, submit your rod along with the owner's portion of the warranty card and $15.00 for return postage. The only thing that has changed is the location. I think the difference the public may feel is that we are now adhering to our policy, whereas the staff in Houston did not. The policy of replacing rods, at minimal or no cost, oft times with no questions asked is the reason the All Star company got into the red and was made a takeover target. Our service center in Columbia, SC has no problem honoring a warranty provided that the consumer can produce all the required documentation. Our warranty is made clear on all of our products and we will continue to process all claims as the policy states. The Shakespeare Fishing Tackle Co.and Pflueger has been in business for over 100 years. Our products are popular and are loved by many consumers worldwide. We will continue to make quality products and provide quality service for many years to come. For more information on our products, service and warranties, please visit our websites: www.allstarrods.com www.pfluegerfishing.com www.shakespeare-fishing.com. Regards, Patricia Walker Consumer Services & Warranty "just me" wrote in me |
I hade the same problem with Pinnacle ( now Silstar), the do not support
anything but the current lines that they are producing right now. It seems to me their attitude is, you either buy new gear from us or suffer. |
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