In article et,
says...
Chris didn't the Castaway company come from ex All-Star folks?
"Chris Rennert" wrote in message
.. .
just me wrote:
I broke the front section of an All Star rod - good rod, probably $100 -
$125 or thereabouts. In the past I have been able to go to the factory
here in Houston and get immediate service. All Star had been fantastic
for years, either replacing the item at minimal or no cost or repairing
it for a very reasonable price.
I went by their site today and it is closed with a sign showing a 1.800
number. I called it. It is a Shakespeare service number, as Shakespeare
bought All Star a few months back. I explained the problem and was told
I'd have to go back thru the store where I bought the rod to get any
service, warranty or otherwise. I asked if I could at least buy a
replacement section, directly. I was told, in no uncertain terms, that
Shakespeare did not provide that service.
When I explained that I had been a big fan of All Star because of their
great products and fantastic service, the lady commented, "That's the
reason they aren't in business anymore.".
I haven't had any dealings with Shakespeare or bought any Shakespeare
products for a bunch of years because this is the same experience I had
with them "back when" - their service was LOUSY then and doesn't appear
to have changed.
Castaway, you just gained a customer.
BTW, Shakespeare also owns Pfleuger (sp ??), so I'll be avoiding them,
too.
Anyone else had this kind of experience with Shakespeare?

Glen

Glen,

Do you mind if I forward this to someone I know, who is a Shakespeare rep?
I started purchasing Pflueger reels, but if this is the kind of service I
am going to get, then I am definitely going to reconsider!

Chris



Chris

No, if it'll help wake someone up in the Shakespeare Co., maybe some
good will come from it.

Glen