Just some feedback on their customer service. Two of my favorite
spinnerbaits are the Terminator stainless series and Secret Weapons. I
rarely use any other type.

Well the problem with the Terminator spinnerbaits is that they always seem
to lose a blade. Sometimes after repeated fish being hooked and sometimes
just from casting. Well my last experience, I lost a blade off it on about
my third or fourth cast, right out of the package!!!

So I did something I usually never do. I complained to the compnay..by
e-mail. I was shocked at how fast someone got back to me. I exchanged
e-mails with a Joe K from their customer service department. Explained the
situation and he was more than happy to replace any of the lures I had
problems with. Unfortunately, if my spinnerbait breaks, or it lose's a blade
it usually chucked to the side and another is tied on. ( Another reason I
love my SW's. Just clip a new blade) as I have no time to mess with split
rings and such. Anywhoo, I didn't have any laying around to send back to Joe
and really just wanted to bring it to their attention. He said that they did
have some problems with split rings from a certain manufacturer and that it
has been addressed. I was happy enough with that. Today I went to the post
office and low and behold, a whole box of brand new spinnerbaits was waiting
for me with an apology letter and all. I was stunned. I figured maybe they
would send me a spinnerbait or two, but a whole box? It's good to know that
they will own up to any problems they might have and correct it so fast.


The SW's I have and the terminator stainless series are by far the most
productive spinnerbaits I own or have owned hands down. If I come across any
problems with my SW's, I'll let ya know how their customer service levels
are. So far the green goddess I have had for about 4 or so years is still
kicking and catching fish.

I thought terminator did a wonderful job taking care of business so I
thought I would share.