"Marty" wrote in message
...
I have sent back numerous lures to various manufacturers and have always
gotten replacements, sometimes two-for-one, but never a boxful. I wish more
anglers would send stuff back when they have problems. Collectively, we
accept too much shoddy product and do not provide feedback that should be
given. As a result, manufacturers can take us for granted and have no
incentive to change.

A prime example, in my humble opinion, is Bill Lewis lures. The
Rat-L-Trap's hooks are arguably the worst pieces of crap that are attached
to any lure, but we continue to make this one of the best-selling lures
year after year. When we accept that fact that we throw away components
from a brand-new product right out of the box and rarely complain or
boycott, what incentive does the company have to make changes?

The Jitterbug is my favorite topwater, but its components are total
garbage. They might have been OK 75 years ago, but they don't cut it in
2006. This lure is unique, so I can't buy a substitute and have to fart
around with one for a half-hour to make it usable.

End of rant, I've stepped off the soapbox.

"Alwaysfishking" wrote in message
...
Just some feedback on their customer service. Two of my favorite
spinnerbaits are the Terminator stainless series and Secret Weapons. I
rarely use any other type.

Well the problem with the Terminator spinnerbaits is that they always
seem to lose a blade. Sometimes after repeated fish being hooked and
sometimes just from casting. Well my last experience, I lost a blade off
it on about my third or fourth cast, right out of the package!!!

So I did something I usually never do. I complained to the compnay..by
e-mail. I was shocked at how fast someone got back to me. I exchanged
e-mails with a Joe K from their customer service department. Explained
the situation and he was more than happy to replace any of the lures I
had problems with. Unfortunately, if my spinnerbait breaks, or it lose's
a blade it usually chucked to the side and another is tied on. ( Another
reason I love my SW's. Just clip a new blade) as I have no time to mess
with split rings and such. Anywhoo, I didn't have any laying around to
send back to Joe and really just wanted to bring it to their attention.
He said that they did have some problems with split rings from a certain
manufacturer and that it has been addressed. I was happy enough with
that. Today I went to the post office and low and behold, a whole box of
brand new spinnerbaits was waiting for me with an apology letter and all.
I was stunned. I figured maybe they would send me a spinnerbait or two,
but a whole box? It's good to know that they will own up to any problems
they might have and correct it so fast.


The SW's I have and the terminator stainless series are by far the most
productive spinnerbaits I own or have owned hands down. If I come across
any problems with my SW's, I'll let ya know how their customer service
levels are. So far the green goddess I have had for about 4 or so years
is still kicking and catching fish.

I thought terminator did a wonderful job taking care of business so I
thought I would share.




My complaint is I sent back a Cordell Spot that separated from the eye on
the first cast. Eye on the line, Spot in the weeds. retrieved the lure and
sent it back. They sent me another lure. Should have been a couple of
lures to cover the frustration and the postage to send back a defective
lure. My wife wrote Coca Cola about some crappy tasting diet coke. Just
sent the numbers from the can. She got back about 5 coupons for free 12
packs. That is the way to do business!