Robert11 typed:
Hi,
Maybe I'm dating myself as I'm in my 70's now, but, boy, Orvis sure
doesn't seem to be the outfit it once was.
Tried on the web to get some catalogs about six weeks ago so I could
use a gift cert. I got as a present.
Never came.
So, I called the phone number, and got a very nice lady who promised
they would go out immediately. That was over two weeks ago.
So, all in all, I've been trying to get some of their catalogs for
close to two months now.
In the "old" days" the catalogs requested always showed up in about a
week; sometime only a few days.
What's happened to them ?
Have they farmed out all their mail distributions and customer
service to India, or somewhere ?
Really annoying, as I want to use up the gift cert.
They could sure learn a lot from L. L. Bean, who handles this sort of
thing just great.
Anyone know an e-mail address for the Perkins Jr. who is running the
show now, by any chance ? Or some VP who might take this seriously ?
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Juliana Rowe [Orvis]: I would be happy to assist you with this, Tim. Please
accept my sincerest apologies that you have not received the catalogs
requested.
Juliana Rowe: If I may please have your full address and last name, I will
personally have the catalogs sent right away.
Tim: It's not me, but another poster on a newsgroup. I'd like to post your
response, if that's okay. What should I tell him?
Juliana Rowe: If he either comes into chat or emails, at
, with his full address and the catalogs that he
would like to receive, we will have them sent right away. It is possible
that when he requested them previously, the address was entered incorrectly
or that they were held at the post office for some reason.
Juliana Rowe: Customer service is very important to us and we would like to
take care of this matter.
Tim: Thanks, Juliana. I've always received great service from Orvis, so I'll
let him know to give it another shot.
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Let us know how you make out, Bob.
--
TL,
Tim
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http://css.sbcma.com/timj