On Mon, 8 Dec 2003, Scott Seidman wrote:

I was booked through Jet Blue, because I had a credit with them (previous
failed plans). I now know that the down side to dealing with discount
airlines is that when things go wrong, they don't have a finger they can
lift to get you where you're going. The mechanisms just aren't in place.
To top it off, you can't get a refund, just a credit shell that you must
book within one year, or lose it!

I suppose travel insurance may be necessary when using these guys. I'll
be flying JetBlue myself in a few week.s

Mu