On Mon, 05 Apr 2004 21:58:16 GMT, Steve Sullivan
wrote:

Around November of 2003 Ron Lewis (owner of Sierra Stream and Mountain,
AKA TIE-FAST, who makes knot tiers and other tools) said that he had
waders that a customer ordered but never picked up. I tried them on.

(snipped, for one reason, that we've read it all just about a week
ago)

If the feet were leaking, why didn't you stick to that issue? You
don't say there was anything else wrong with the waders.

If the size was an issue, you should have dealt with the shop owner
rather than ADG about it. ADG has no responsibility for what size
waders you bought (or traded services for) nor any other than to
replace or repair the faulty merchandice.

Once you get to the point they've agreed to replace the leaky waders,
then you can try to negotiate for a different size, if you're willing
to pay the cost of the difference between sizes.

You seem to be trying to blame both the shop owner and the
manufacturer for both problems you have with the waders. Each may be
responsible for one issue, but neither is for both.

You made a deal of merchandise for work, if I recall it properly. I
have never considered that to be a good idea. The company I just
retired from did that a lot more years ago than they do now. Those
things are just too apt to cause problems. They wound up with just a
very few, one of which was a public service company that could be
written off as good will in the community if it didn't work out.

I'd have someone else write a letter to go in the package (you're a
little too upset to gain a favourable impression from the company) and
send it, along with the waders in to the company. Don't mention
sizes. The size is not their fault. See what happens. You might get
new waders once they've looked at them and determined that the fault
wasn't caused by them being smaller than they maybe should have been.

You and the shop owner will both probably be much better off never
speaking to one another again. Stuff happens. Some of it is ugly.
At least this is cheaper ugly than some I've had happen. Let it go,
lest it cost you more in high blood pressure, loss of time, and
general emotional damage than the cost of new waders is worth.

That said, I have a can of pork and beans sitting here waiting until
I"m in the mood to complain to the company about the total lack of
even the miniscule piece of pork that generally appears in such. I
just have to decide whether or not I can stand it if they replace the
product, as I didn't particularly like the taste or texture of the
stuff anyway...
--

rbc:vixen,Minnow Goddess,Willow Watcher,and all that sort of thing.
Often taunted by trout.
Only a fool would refuse to believe in luck. Only a damn fool would rely on it.

http://www.visi.com/~cyli