Sage customer service
"Cornmuse" wrote in
:
wrote in message
...
6 weeks seems a bit unreasonalbe to me.. Are all rod companies as
slow in turning around on a repair or replacement? Sorry to carry on
about this. Just wanted others experience or thoughts.
It seems about average. I fish pretty hard and I have broken more
rods than I care to admit to in public. Orvis runs a full six weeks
turn-around in my many experiences. So does St. Croix. The fastest
turn-around ever for me was on a Bass Pro brand that cost all of $120.
Brought it into the store and walked out with a new one. No
questions, no delays.
I think they do this (long turn around) deliberately as a measure of
control. You're going to be a bit more careful if you're without the
rod for a couple months. Also, as in the case of Orvis with me, I
ended up purchasing a duplicate of my favorite 9' six weight so I
always have a back-up. I mean, what are the chances I'll break TWO
rods of the same weight on the same trip? (I did break three rods on
one trip to Minnesota, but a 36" channel cat and a very windy day in a
boat had a lot to do with that!)
Loomis has a near-overnight replacement policy, but they charge for it (no
lifetime warrantee for those guys). A six week turnaround sounds a little
long, but not crazy long. That's about what my Orvis rod took to get
back--that was a workmanship issue.
Scott
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