JR wrote:

You're getting a lifetime of repairs, unconditionally. Six weeks is
nothing.

I'll bet that "six weeks" is just the standard answer. The trick is to
learn how to deal with customer service reps. If you are very polite,
and if you're are lucky enough to reach someone who is having a good day
(otherwise, call back later), and if you explain your situation clearly
and calmly, you will get better turnaround. Don't ask for a hard
deadline -- only ask for some priority consideration, because it's your
favorite rod and you don't want to fish with some second-best non-Sage
POS. :-)

It works for me.

--
Cut "to the chase" for my email address.