From: Greg Pavlov

The trick, in many cases, is to
bypass the dealer if necessary and go directly to
the company.

Absolutely. I am not "Orvis Boy", (is he one of the superheroes?), but I do own
several Orvis prducts. I had a problem with one set of two year old waders I
got online, but I am within a reasonable, (2.5 hr), driving distance of their
corporate HQ in Manchester. I drove up there, brought the waders into the
company store, and explained the problem to the young man at the flyfishing
counter. He checked the size and brought out a new pair. There was a four year
depreciating warranty on the waders, so I pulled out my wallet, expecting to
pay half of the purchase price. He said, "No charge, waders aren't supposed to
leak." I call that good customer service. I have had no problem with the
replacement waders, or any of the other Orvis products I own.

I suspect, however, if I had gone the mail order replacement route, they would
have charged me, and there likely would have been a long wait, and I wouldn't
have fished the Battenkill that afternoon.{;-)


George Adams

"All good fishermen stay young until they die, for fishing is the only dream of
youth that doth not grow stale with age."
---- J.W Muller