So, do you charge your clients for repairing a rod that you built and is
defective? All these mass rod makers do, so they also charge when the rod
is defective from the factory. They are not losing much on the rod
replacement.

"D. Norton" wrote in message
...
I need to amend my earlier post. My reply was to Bob Rickard. In 11 yrs.
of
building rods I have had two occasions where a client has admitted to
breaking a rod due to their own misuse. When asked what I could do for
them,
I replied "nothing"! Except to rebuild the rod at their expense.

Mr. LaLonde , no offense meant. But for you to even think that a
manufacturer might replace a rod broken by misuse, at some discount is
somewhat dishonest in my mind. Your subject heading sez it all!

--
Dave Norton
Millennium Custom Rods
"Bob La Londe" wrote in message
...
I e-mailed BPS customer service, and they said two rods were shipped back
to
me. The other should be showing up anyday. I don't know why they
wouldn't
have put them both in the same tube.
--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Charles B. Summers" wrote in message
...
FWIW: I like the BPS Bionic Blade spinning rods, so I'm curious of why
they
only sent one? Doesn't change my way of thinking, but you didn't tell
us
their explaination.

I'm also inclined to agree with Rickard on this. If you know you broke
it...
then you ought to be the one responsible for replacing it. Same goes
for
the
manufacturer... if it's defective, then it's only right that they eat
the
costs on it and hope that they learn something that can help them build
a
better product.

It's nice to know that there are businesses that do take care of their
customers. I've been seeing less and less of that in the past few
years.

I can't really remember how many rods that I've broken in my
lifetime...
I'd
really hate to think about it.


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number of
rods
I
broke in the last year. I decided to box them and send them back to
the
various manufacturers.

Some legitimately should be replaced under warranty for things like
bad
guide wrapping or eyelet inserts popping out. Others were broken due
to
my
carelessness and a few I just don't know why the broke. With each
one
I
included an honest description of how they got broken and what was
wrong
with them. I also included a check for $10 for return shipping with
each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them.
I
sent
them a rod I gave my son for his birthday. I set a tool box down on
it
when
fishing and broke it. Out of warranty, and definitely not the fault
of
the
rod. They sent back a better quality rod than the broken one because
the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had
popped
out, and I "found" the tip broken off the other. I think atleast one
of
them was less than a year old, but I could not find the receipts.
The
arrived the day after the Silstar rod with a note about things I
should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No
problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived back
the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both
were
defective. One had bad eyelet wrap glue and the eyes were coming off
the
other broke mid section when it was picked up with very little use or
abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for
5
rods.
(I like these for light spinner baits and crank baits.) One was
definitely
defective, and one was stepped on. I haven't yet heard from them.
They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the
rod
broke
off in transit to the ABA classic in November. The rod had seen very
little
use, and I don't think I did anything to damage it. When I took it
out
of
the rod cover the tip was hanging from the line. I haven't heard
from
them
yet. The did cash my check. It hit my account on the 24th. The
package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I
haven't
a
clue what to think about Bass Pro Shops given their normally more
than
generous return policy.

Bob La Londe
www.YumaBassMan.com