Orvis: Sure Isn't The Outfit It Once Was

Hi,

Maybe I'm dating myself as I'm in my 70's now, but, boy, Orvis sure doesn't
seem to be the outfit it once was.

Tried on the web to get some catalogs about six weeks ago so I could use a
gift cert. I got as a present.
Never came.

So, I called the phone number, and got a very nice lady who promised they
would go out immediately. That was over two weeks ago.

So, all in all, I've been trying to get some of their catalogs for close to
two months now.

In the "old" days" the catalogs requested always showed up in about a week;
sometime only a few days.

What's happened to them ?
Have they farmed out all their mail distributions and customer service to
India, or somewhere ?

Really annoying, as I want to use up the gift cert.

They could sure learn a lot from L. L. Bean, who handles this sort of thing
just great.

Anyone know an e-mail address for the Perkins Jr. who is running the show
now, by any chance ? Or some VP who might take this seriously ?

Thanks,
Bob