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#12
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In article ,
"Jim Ray" wrote: Bill: I'm not so sure the economic times have as much to do with it as dishonesty. For example: a guide told me that he went into his favorite local shop shortly after Orvis introduced the new T3's - which he was admiring. The guide asked the owner what he thought of them. The owner responded that Orvis had the toughest rods, and toughest warranties in the business. The guide challenged him on the "toughest rod" statement, so the owner told the guide to get his rod - he would prove it. The shop owner took the rod, pulled the tip back into a major horseshoe, then released it to smack the corner of the counter, exclaiming that no other rod could take that abuse, while the guide was hollering that the shop owner was going to break the rod. Well, sure enough, when the guide reflexed the tip, the rod broke. The shop owner laughed and said, wow, that really suprises me - go get yourself a new rod off the rack. Example 2: A guide told me that he worked at an Orvis shop in Jackson Hole several years earlier. One day a man came in with the tip section only of a broken rod - but the damage looked rather strange. The man said it had broken on a fish, but he had lost the butt section. After significant questioning, the shop decided that Orvis would have to make the decision, not the shop, since the entire (or major portion) of the rod was not present. The following day a different man brought in the butt section of the same model rod, claiming that it had broken on a fish. The grip showed obvious signs of being run over by a car. Upon questioning, the man admitted that he had laid the rod on the car roof, forgotten it, and driven away. He remembered it some distance down the road, went back, and could only find the butt. Actually, the Orvis warranty would replace the rod under those circumstances (and did so to the apparent owner), but it once again illustrates the burden imposed on all of us by the ethically challenged. I think it more likely that the rod companies are seeing warranty returns far higher than they ever imagined as fisherman decide that a broken rod may net them a new model upgrade. I'm sure it isn't pervasive, but happens enough to be a factor. My friend is a fly shop owner and he told me the reason warranty prices are rising is dishonesty. He said guides will break a rod themselves and send it back to the company at the end of the season. They have down time so they can afford the wait, and it prevents them from having it break on a guide trip and loosing serious $$ |
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