Bass Pro Shops: any opinions?

I had good experience with them until last year. I ordered 236 dollars
worth of fishing gear from them three weeks before Christmas. I did it
online and printed my confirmation number and also saved the e mail they
sent me. I expected my order in less then a week since previous orders
always arrived within one week. After two weeks my order was still not in
so I did an inquiry with my bank and also them. They had taken the money
from my account and according to their records my order was shipped to my
shipping address. My shipping address is a physical address and my mailing
address is a PO box. After trying to find out what happened with my order
for over another two weeks, they finally told me that my order was returned
as refused shipment. I ask them who refused it and they had no signature.
\
After several phone calls and e mails, I was told they credit my credit card
and if I like the order they would just recharge my card and ship it to me.
At this point, I told them yes and asked them to verify my shipping address.
The sent me an e mail with my mailing address. No wonder UPS could not
deliver. I had printed my original order form before submitting and I did
put my shipping address as my physical address but the shipping clerk tried
to ship it to my mailing address. I then had them correct my shipping
address. I then reconfirmed with a customer service supervisor that I still
wanted my order and made sure they corrected my shipping address, I told her
to resend my order. I then received an e mail confirming my request and a
second e mail stating my order would be sent within twenty four hours with
express deliver at no additional charge.

Well another week past and still no order but they charged my credit card.
I then called again and was told that I never placed a second order. I then
asked for her supervisor. When the supervisor got on the phone and I
explained to her all my issues she confirmed that I had not placed a second
order. I then explained to her that her company had charged my credit card
and the problems I had with my first order. I then read her all the emails
I sent and the reply's I got from her company. She then found my order but
told me that she could not send it because the customer service rep that
agreed to this does not have the authority to recharge my card and she would
issue me a refund. She then told me that if I still wanted the merchandise,
that I would have to resubmit my order either online, by fax, mail or by
calling one of their order clerks.

I then told her to refund my money and I would take my business somewhere
else. I then wrote a complaint to the president of the company but he did
not even have the courtesy to write back. So I no longer do business with
them after being a loyal customer with them for at least the last 5 years.
Annual purchase they lost is around $1000 dollars.

Sarge