I pulled an Al

This is one of the reasons you pay what you do for a Loomis rod. All the
"questionable" repairs they make are passed onto the consumer. I am in a
similar boat, I have
on occasion repaired a rod that had question marks all over it. But my
clients goodwill is more important than a few dollars.
Only when it is obvious how a rod was broke ,will I invoke my "I told you so
" clause. Or if the owner is actually stupid enough to admit to breaking the
rod.

As a final thought, 80% of all rods failures are due to the
person holding the rod having done something they weren't supposed to do.
--
Dave Norton
Millennium Custom Rods
"Bob La Londe" wrote in message
...
I don't own any G-Loomis rods, but my parnter has at least a dozen. They
not only repair or replace for any reason at a reasonable price they also
repair or replace at no cost except return shipping for reasonable
failures.
Even questionable failures. I am torn myself. I own a bunch of St Croix
rods including one of their new tournament series. One of the main
reasons
I own St Croix is that it is easy to select a rod for an aplication. They
thoroughly rate the power, action, and line rating of their rods. I can
order one through the Sportsmen's Hide-A-Way and know exactly what I will
get. I figured for the price of a G-Loomis there are several custom rod
builders who would be glad to build rods for me. I got pricing from Mr
Norton a while back on a selection of rods. His prices were reasonable,
but
if I go that way, there is a local builder I'll probably go with. Simon
Apodaca of King Cobra Lures. Not going to happen this year. I'm still
trying to work out a deal on a new boat. If I get a Ranger (doubtful
since the best deal I was offered so far was for a Champion) I'll have
some
new G-Loomis rods anyway. Ranger is giving away a couple thousand dollars
worth of titanium guide G-Loomis rods with their high end new boat
purchases.
--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"mhood" wrote in message
...
Surprised no one has mentioned GLoomis. My Granddaughter broke the tip
off one
of mine in the car window and they had a flat rate (I forget exactly, but
something like $50) and no questions. They even let me trade up to
another
model (for the difference in retail price). Sent me the new rod and
asked
that
I send them the broken rod in the shipping tube. Trusted me from the get
go...and I appreciated it.

mhood

Bob La Londe wrote:

I was going through all my rods and could not believe the number of
rods
I
broke in the last year. I decided to box them and send them back to
the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due
to
my
carelessness and a few I just don't know why the broke. With each one
I
included an honest description of how they got broken and what was
wrong
with them. I also included a check for $10 for return shipping with
each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I
sent
them a rod I gave my son for his birthday. I set a tool box down on it
when
fishing and broke it. Out of warranty, and definitely not the fault of
the
rod. They sent back a better quality rod than the broken one because
the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had
popped
out, and I "found" the tip broken off the other. I think atleast one
of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No
problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived back
the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both
were
defective. One had bad eyelet wrap glue and the eyes were coming off
the
other broke mid section when it was picked up with very little use or
abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5
rods.
(I like these for light spinner baits and crank baits.) One was
definitely
defective, and one was stepped on. I haven't yet heard from them.
They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod
broke
off in transit to the ABA classic in November. The rod had seen very
little
use, and I don't think I did anything to damage it. When I took it out
of
the rod cover the tip was hanging from the line. I haven't heard from
them
yet. The did cash my check. It hit my account on the 24th. The
package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I
haven't
a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com

"D. Norton" wrote in news:TMord.532$MS7.158
@fe05.lga:

This is one of the reasons you pay what you do for a Loomis rod. All the
"questionable" repairs they make are passed onto the consumer. I am in a
similar boat, I have

On the fly fishing market, where most of the warrantees are unconditional,
the Loomis middle end is actually reasonable compared to other companies,
because of the $75 repair/replace policy.

When you're talking $600 for a high-end fly rod, if there were no total
warrantee, only those with plenty of disposable cash would buy them. If
Middleclass Joe knows that he's not out $600 if he steps on his rod, he's
more likely to shell out the initial $600. This is the sales model these
companies have chosen. They think they can make more money this way,
unconditional warrantees and all, than by charging the $200 their rods are
worth.

Scott

"D. Norton" wrote in news:TMord.532$MS7.158
@fe05.lga:

This is one of the reasons you pay what you do for a Loomis rod. All the
"questionable" repairs they make are passed onto the consumer. I am in a
similar boat, I have

On the fly fishing market, where most of the warrantees are unconditional,
the Loomis middle end is actually reasonable compared to other companies,
because of the $75 repair/replace policy.

When you're talking $600 for a high-end fly rod, if there were no total
warrantee, only those with plenty of disposable cash would buy them. If
Middleclass Joe knows that he's not out $600 if he steps on his rod, he's
more likely to shell out the initial $600. This is the sales model these
companies have chosen. They think they can make more money this way,
unconditional warrantees and all, than by charging the $200 their rods are
worth.

Scott

At least with GLoomis I got absolutely no "attitude". I prefer to think of
myself as honest instead of "stupid" when I freely admit that my Granddaughter
broke my rod in a car window. What impressed me was that GL wasn't at all
interested in judging my story...they just made it right for about 25% of
retail. I don't like being in the position of having to convince some customer
service clown of anything....

mhood

"D. Norton" wrote:


Only when it is obvious how a rod was broke ,will I invoke my "I told you so
" clause. Or if the owner is actually stupid enough to admit to breaking the
rod.

As a final thought, 80% of all rods failures are due to the
person holding the rod having done something they weren't supposed to do.
--
Dave Norton
Millennium Custom Rods

mhood wrote in :

At least with GLoomis I got absolutely no "attitude". I prefer to
think of myself as honest instead of "stupid" when I freely admit that
my Granddaughter broke my rod in a car window. What impressed me was
that GL wasn't at all interested in judging my story...they just made
it right for about 25% of retail. I don't like being in the position
of having to convince some customer service clown of anything....

That's their standard no-questions-asked replacement policty. $50 standard
ground shipping, more for faster service
http://www.gloomis.com/publish/conte...omepage/custom
erservice/xpeditorinformation.html

Scott

mhood wrote in :

At least with GLoomis I got absolutely no "attitude". I prefer to
think of myself as honest instead of "stupid" when I freely admit that
my Granddaughter broke my rod in a car window. What impressed me was
that GL wasn't at all interested in judging my story...they just made
it right for about 25% of retail. I don't like being in the position
of having to convince some customer service clown of anything....

That's their standard no-questions-asked replacement policty. $50 standard
ground shipping, more for faster service
http://www.gloomis.com/publish/conte...omepage/custom
erservice/xpeditorinformation.html

Scott

Gee, wish I could adopt that attitude. Maybe when I'm older & grayer hehehe!

--
Dave Norton
Millennium Custom Rods
"Scott Seidman" wrote in message
. 1.4...
mhood wrote in :

At least with GLoomis I got absolutely no "attitude". I prefer to
think of myself as honest instead of "stupid" when I freely admit that
my Granddaughter broke my rod in a car window. What impressed me was
that GL wasn't at all interested in judging my story...they just made
it right for about 25% of retail. I don't like being in the position
of having to convince some customer service clown of anything....

That's their standard no-questions-asked replacement policty. $50
standard
ground shipping, more for faster service
http://www.gloomis.com/publish/conte...omepage/custom
erservice/xpeditorinformation.html

Scott

Gee, wish I could adopt that attitude. Maybe when I'm older & grayer hehehe!

--
Dave Norton
Millennium Custom Rods
"Scott Seidman" wrote in message
. 1.4...
mhood wrote in :

At least with GLoomis I got absolutely no "attitude". I prefer to
think of myself as honest instead of "stupid" when I freely admit that
my Granddaughter broke my rod in a car window. What impressed me was
that GL wasn't at all interested in judging my story...they just made
it right for about 25% of retail. I don't like being in the position
of having to convince some customer service clown of anything....

That's their standard no-questions-asked replacement policty. $50
standard
ground shipping, more for faster service
http://www.gloomis.com/publish/conte...omepage/custom
erservice/xpeditorinformation.html

Scott

I hear ya Bob.

"Bob La Londe" wrote in message
...
Actually, I tried to get a replacement for it, but the rod is no longer
avialable. I actually hoped they would have a matching upper (part
broken)
I definitely did not ask for a free replacement.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"go-bassn" wrote in message
...
With all due respect Bob, if I set a toolbox on a rod & broke it I know
what
I'd do - put it in the garbage can. Why would a generally good guy like
you
think the maker of the rod should bear an inkling of responsibility for
your
screwup?

I'll leave it at that...

Warren

"Bob La Londe" wrote in message
...
I did not ask a single one of the manufacturers to replace the rods at
no
cost. Just said, let me know what you can do.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Bob Rickard" wrote in message
. com...
IMHO, products damaged by user accidents or abuse should NEVER be
replaced
for "free", and we are kidding ourselves if we pretend they should
be.
No
business trying to stay alive can just eat the costs involved,
meaning
they
are obviously passed on to future customers by raising prices on
their
products.

Personally, in almost 60 years of fishing, I have been lucky to
never
having
broken a rod through any accidents or abuse (probably because I am
careful
by nature), so I therefore resent having to pay for the carelessness

of
others. I believe that it is only right that businesses wake up and
revert
to the honest policy that "You break it, you buy it," and quit
penalizing
the rest of us.

--
Bob Rickard
(AKA Dr. Spinnerbait)
www.secretweaponlures.com
--------------------------=x O')))


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number
of
rods
I
broke in the last year. I decided to box them and send them back
to
the
various manufacturers.

Some legitimately should be replaced under warranty for things
like
bad
guide wrapping or eyelet inserts popping out. Others were broken
due
to
my
carelessness and a few I just don't know why the broke. With each
one
I
included an honest description of how they got broken and what was
wrong
with them. I also included a check for $10 for return shipping
with
each
package except for Lamiglass which specifies 14.50 on their
website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from
them.
I
sent
them a rod I gave my son for his birthday. I set a tool box down
on
it
when
fishing and broke it. Out of warranty, and definitely not the
fault
of
the
rod. They sent back a better quality rod than the broken one
because
the
broken one was no longer in production. No problems, no
questions.

St Croix one rod was definitely defective with an insert that had
popped
out, and I "found" the tip broken off the other. I think atleast
one
of
them was less than a year old, but I could not find the receipts.
The
arrived the day after the Silstar rod with a note about things I
should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No
problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived
back
the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods.
Both
were
defective. One had bad eyelet wrap glue and the eyes were coming
off
the
other broke mid section when it was picked up with very little use
or
abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent
one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt
for
5
rods.
(I like these for light spinner baits and crank baits.) One was
definitely
defective, and one was stepped on. I haven't yet heard from them.
They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the
rod
broke
off in transit to the ABA classic in November. The rod had seen
very
little
use, and I don't think I did anything to damage it. When I took
it
out
of
the rod cover the tip was hanging from the line. I haven't heard
from
them
yet. The did cash my check. It hit my account on the 24th. The
package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse.
No
response.

I would say that Silstar and St Croix both went beyond what they
were
obligated to do. I am concerned about Lamiglass and Fenwick. I
haven't
a
clue what to think about Bass Pro Shops given their normally more
than
generous return policy.

Bob La Londe
www.YumaBassMan.com

I hear ya Bob.

"Bob La Londe" wrote in message
...
Actually, I tried to get a replacement for it, but the rod is no longer
avialable. I actually hoped they would have a matching upper (part
broken)
I definitely did not ask for a free replacement.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"go-bassn" wrote in message
...
With all due respect Bob, if I set a toolbox on a rod & broke it I know
what
I'd do - put it in the garbage can. Why would a generally good guy like
you
think the maker of the rod should bear an inkling of responsibility for
your
screwup?

I'll leave it at that...

Warren

"Bob La Londe" wrote in message
...
I did not ask a single one of the manufacturers to replace the rods at
no
cost. Just said, let me know what you can do.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Bob Rickard" wrote in message
. com...
IMHO, products damaged by user accidents or abuse should NEVER be
replaced
for "free", and we are kidding ourselves if we pretend they should
be.
No
business trying to stay alive can just eat the costs involved,
meaning
they
are obviously passed on to future customers by raising prices on
their
products.

Personally, in almost 60 years of fishing, I have been lucky to
never
having
broken a rod through any accidents or abuse (probably because I am
careful
by nature), so I therefore resent having to pay for the carelessness

of
others. I believe that it is only right that businesses wake up and
revert
to the honest policy that "You break it, you buy it," and quit
penalizing
the rest of us.

--
Bob Rickard
(AKA Dr. Spinnerbait)
www.secretweaponlures.com
--------------------------=x O')))


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number
of
rods
I
broke in the last year. I decided to box them and send them back
to
the
various manufacturers.

Some legitimately should be replaced under warranty for things
like
bad
guide wrapping or eyelet inserts popping out. Others were broken
due
to
my
carelessness and a few I just don't know why the broke. With each
one
I
included an honest description of how they got broken and what was
wrong
with them. I also included a check for $10 for return shipping
with
each
package except for Lamiglass which specifies 14.50 on their
website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from
them.
I
sent
them a rod I gave my son for his birthday. I set a tool box down
on
it
when
fishing and broke it. Out of warranty, and definitely not the
fault
of
the
rod. They sent back a better quality rod than the broken one
because
the
broken one was no longer in production. No problems, no
questions.

St Croix one rod was definitely defective with an insert that had
popped
out, and I "found" the tip broken off the other. I think atleast
one
of
them was less than a year old, but I could not find the receipts.
The
arrived the day after the Silstar rod with a note about things I
should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No
problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived
back
the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods.
Both
were
defective. One had bad eyelet wrap glue and the eyes were coming
off
the
other broke mid section when it was picked up with very little use
or
abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent
one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt
for
5
rods.
(I like these for light spinner baits and crank baits.) One was
definitely
defective, and one was stepped on. I haven't yet heard from them.
They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the
rod
broke
off in transit to the ABA classic in November. The rod had seen
very
little
use, and I don't think I did anything to damage it. When I took
it
out
of
the rod cover the tip was hanging from the line. I haven't heard
from
them
yet. The did cash my check. It hit my account on the 24th. The
package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse.
No
response.

I would say that Silstar and St Croix both went beyond what they
were
obligated to do. I am concerned about Lamiglass and Fenwick. I
haven't
a
clue what to think about Bass Pro Shops given their normally more
than
generous return policy.

Bob La Londe
www.YumaBassMan.com