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I pulled an Al



 
 
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  #1  
Old November 30th, 2004, 11:06 PM
Bob La Londe
external usenet poster
 
Posts: n/a
Default I pulled an Al

I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent
them a rod I gave my son for his birthday. I set a tool box down on it when
fishing and broke it. Out of warranty, and definitely not the fault of the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods.
(I like these for light spinner baits and crank baits.) One was definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod broke
off in transit to the ABA classic in November. The rod had seen very little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com


  #2  
Old December 1st, 2004, 12:51 AM
Bob Rickard
external usenet poster
 
Posts: n/a
Default I pulled an Al

IMHO, products damaged by user accidents or abuse should NEVER be replaced
for "free", and we are kidding ourselves if we pretend they should be. No
business trying to stay alive can just eat the costs involved, meaning they
are obviously passed on to future customers by raising prices on their
products.

Personally, in almost 60 years of fishing, I have been lucky to never having
broken a rod through any accidents or abuse (probably because I am careful
by nature), so I therefore resent having to pay for the carelessness of
others. I believe that it is only right that businesses wake up and revert
to the honest policy that "You break it, you buy it," and quit penalizing
the rest of us.

--
Bob Rickard
(AKA Dr. Spinnerbait)
www.secretweaponlures.com
--------------------------=x O')))


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to

my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I

sent
them a rod I gave my son for his birthday. I set a tool box down on it

when
fishing and broke it. Out of warranty, and definitely not the fault of

the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or

abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5

rods.
(I like these for light spinner baits and crank baits.) One was

definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod

broke
off in transit to the ABA classic in November. The rod had seen very

little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from

them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com




  #3  
Old December 1st, 2004, 12:51 AM
Bob Rickard
external usenet poster
 
Posts: n/a
Default I pulled an Al

IMHO, products damaged by user accidents or abuse should NEVER be replaced
for "free", and we are kidding ourselves if we pretend they should be. No
business trying to stay alive can just eat the costs involved, meaning they
are obviously passed on to future customers by raising prices on their
products.

Personally, in almost 60 years of fishing, I have been lucky to never having
broken a rod through any accidents or abuse (probably because I am careful
by nature), so I therefore resent having to pay for the carelessness of
others. I believe that it is only right that businesses wake up and revert
to the honest policy that "You break it, you buy it," and quit penalizing
the rest of us.

--
Bob Rickard
(AKA Dr. Spinnerbait)
www.secretweaponlures.com
--------------------------=x O')))


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to

my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I

sent
them a rod I gave my son for his birthday. I set a tool box down on it

when
fishing and broke it. Out of warranty, and definitely not the fault of

the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or

abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5

rods.
(I like these for light spinner baits and crank baits.) One was

definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod

broke
off in transit to the ABA classic in November. The rod had seen very

little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from

them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com




  #4  
Old December 1st, 2004, 01:36 AM
D. Norton
external usenet poster
 
Posts: n/a
Default I pulled an Al

AMEN! Bob!

--
Dave Norton
Millennium Custom Rods
"Bob Rickard" wrote in message
. com...
IMHO, products damaged by user accidents or abuse should NEVER be replaced
for "free", and we are kidding ourselves if we pretend they should be. No
business trying to stay alive can just eat the costs involved, meaning
they
are obviously passed on to future customers by raising prices on their
products.

Personally, in almost 60 years of fishing, I have been lucky to never
having
broken a rod through any accidents or abuse (probably because I am careful
by nature), so I therefore resent having to pay for the carelessness of
others. I believe that it is only right that businesses wake up and revert
to the honest policy that "You break it, you buy it," and quit penalizing
the rest of us.

--
Bob Rickard
(AKA Dr. Spinnerbait)
www.secretweaponlures.com
--------------------------=x O')))


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number of rods
I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to

my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I

sent
them a rod I gave my son for his birthday. I set a tool box down on it

when
fishing and broke it. Out of warranty, and definitely not the fault of

the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both
were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or

abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5

rods.
(I like these for light spinner baits and crank baits.) One was

definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod

broke
off in transit to the ABA classic in November. The rod had seen very

little
use, and I don't think I did anything to damage it. When I took it out
of
the rod cover the tip was hanging from the line. I haven't heard from

them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't
a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com






  #5  
Old December 1st, 2004, 01:52 AM
Charles B. Summers
external usenet poster
 
Posts: n/a
Default I pulled an Al

FWIW: I like the BPS Bionic Blade spinning rods, so I'm curious of why they
only sent one? Doesn't change my way of thinking, but you didn't tell us
their explaination.

I'm also inclined to agree with Rickard on this. If you know you broke it...
then you ought to be the one responsible for replacing it. Same goes for the
manufacturer... if it's defective, then it's only right that they eat the
costs on it and hope that they learn something that can help them build a
better product.

It's nice to know that there are businesses that do take care of their
customers. I've been seeing less and less of that in the past few years.

I can't really remember how many rods that I've broken in my lifetime... I'd
really hate to think about it.


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to

my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I

sent
them a rod I gave my son for his birthday. I set a tool box down on it

when
fishing and broke it. Out of warranty, and definitely not the fault of

the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or

abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5

rods.
(I like these for light spinner baits and crank baits.) One was

definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod

broke
off in transit to the ABA classic in November. The rod had seen very

little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from

them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com




  #6  
Old December 1st, 2004, 01:52 AM
Charles B. Summers
external usenet poster
 
Posts: n/a
Default I pulled an Al

FWIW: I like the BPS Bionic Blade spinning rods, so I'm curious of why they
only sent one? Doesn't change my way of thinking, but you didn't tell us
their explaination.

I'm also inclined to agree with Rickard on this. If you know you broke it...
then you ought to be the one responsible for replacing it. Same goes for the
manufacturer... if it's defective, then it's only right that they eat the
costs on it and hope that they learn something that can help them build a
better product.

It's nice to know that there are businesses that do take care of their
customers. I've been seeing less and less of that in the past few years.

I can't really remember how many rods that I've broken in my lifetime... I'd
really hate to think about it.


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to

my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I

sent
them a rod I gave my son for his birthday. I set a tool box down on it

when
fishing and broke it. Out of warranty, and definitely not the fault of

the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or

abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5

rods.
(I like these for light spinner baits and crank baits.) One was

definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod

broke
off in transit to the ABA classic in November. The rod had seen very

little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from

them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com




  #7  
Old December 1st, 2004, 02:01 AM
Dan Krueger
external usenet poster
 
Posts: n/a
Default I pulled an Al

Fenwick will sell you a new rod for 55% off if YOU damage it. Not a bad deal
and probably a break even for them.

Otherwise, they have a 5 year or lifetime guarantee depending on the particular
model.

I have only returned one. It was a two piece and I sent only the top section
that lost a guide insert. I didn't have my receipt but I honestly explained
that it was less than one year old. They sent me a whole new rod with an
explanation that two piece rods are paired at the factory for fit. There was a
bill for (I think) $7.00 or so for return shipping that I promptly paid. That
was about ten years ago and I haven't broken a rod since - freshwater or sal****er.

Dan


Bob La Londe wrote:

I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent
them a rod I gave my son for his birthday. I set a tool box down on it when
fishing and broke it. Out of warranty, and definitely not the fault of the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods.
(I like these for light spinner baits and crank baits.) One was definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod broke
off in transit to the ABA classic in November. The rod had seen very little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com



  #8  
Old December 1st, 2004, 02:01 AM
Dan Krueger
external usenet poster
 
Posts: n/a
Default I pulled an Al

Fenwick will sell you a new rod for 55% off if YOU damage it. Not a bad deal
and probably a break even for them.

Otherwise, they have a 5 year or lifetime guarantee depending on the particular
model.

I have only returned one. It was a two piece and I sent only the top section
that lost a guide insert. I didn't have my receipt but I honestly explained
that it was less than one year old. They sent me a whole new rod with an
explanation that two piece rods are paired at the factory for fit. There was a
bill for (I think) $7.00 or so for return shipping that I promptly paid. That
was about ten years ago and I haven't broken a rod since - freshwater or sal****er.

Dan


Bob La Londe wrote:

I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent
them a rod I gave my son for his birthday. I set a tool box down on it when
fishing and broke it. Out of warranty, and definitely not the fault of the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods.
(I like these for light spinner baits and crank baits.) One was definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod broke
off in transit to the ABA classic in November. The rod had seen very little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com



  #9  
Old December 1st, 2004, 02:04 AM
Dan Krueger
external usenet poster
 
Posts: n/a
Default I pulled an Al

Unlike Al, you gave the manufacturer the opportunity to evaluate and respond to
your problem(s). Al just strolls into WalMart and demands a refund in the
spirit of "customer service". They either eat the return or shove it down the
manufacturers throat. You took the high road.

Dan


Bob La Londe wrote:

I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent
them a rod I gave my son for his birthday. I set a tool box down on it when
fishing and broke it. Out of warranty, and definitely not the fault of the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods.
(I like these for light spinner baits and crank baits.) One was definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod broke
off in transit to the ABA classic in November. The rod had seen very little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com



  #10  
Old December 1st, 2004, 02:04 AM
Dan Krueger
external usenet poster
 
Posts: n/a
Default I pulled an Al

Unlike Al, you gave the manufacturer the opportunity to evaluate and respond to
your problem(s). Al just strolls into WalMart and demands a refund in the
spirit of "customer service". They either eat the return or shove it down the
manufacturers throat. You took the high road.

Dan


Bob La Londe wrote:

I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent
them a rod I gave my son for his birthday. I set a tool box down on it when
fishing and broke it. Out of warranty, and definitely not the fault of the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods.
(I like these for light spinner baits and crank baits.) One was definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod broke
off in transit to the ABA classic in November. The rod had seen very little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com



 




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