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#21
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I pulled an Al
I e-mailed BPS customer service, and they said two rods were shipped back to
me. The other should be showing up anyday. I don't know why they wouldn't have put them both in the same tube. -- ** FREE Fishing Lures ** Weekly drawing ** Public Fishing and Boating Forums ** www.YumaBassMan.com "Charles B. Summers" wrote in message ... FWIW: I like the BPS Bionic Blade spinning rods, so I'm curious of why they only sent one? Doesn't change my way of thinking, but you didn't tell us their explaination. I'm also inclined to agree with Rickard on this. If you know you broke it... then you ought to be the one responsible for replacing it. Same goes for the manufacturer... if it's defective, then it's only right that they eat the costs on it and hope that they learn something that can help them build a better product. It's nice to know that there are businesses that do take care of their customers. I've been seeing less and less of that in the past few years. I can't really remember how many rods that I've broken in my lifetime... I'd really hate to think about it. "Bob La Londe" wrote in message ... I was going through all my rods and could not believe the number of rods I broke in the last year. I decided to box them and send them back to the various manufacturers. Some legitimately should be replaced under warranty for things like bad guide wrapping or eyelet inserts popping out. Others were broken due to my carelessness and a few I just don't know why the broke. With each one I included an honest description of how they got broken and what was wrong with them. I also included a check for $10 for return shipping with each package except for Lamiglass which specifies 14.50 on their website. Here is what I have so far. Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent them a rod I gave my son for his birthday. I set a tool box down on it when fishing and broke it. Out of warranty, and definitely not the fault of the rod. They sent back a better quality rod than the broken one because the broken one was no longer in production. No problems, no questions. St Croix one rod was definitely defective with an insert that had popped out, and I "found" the tip broken off the other. I think atleast one of them was less than a year old, but I could not find the receipts. The arrived the day after the Silstar rod with a note about things I should do to take better care of my rods. Quantum. Two rods. Both probably broken from carelessness. No problem. One was no longer in production so they upgrade to slightly more expensive rod. I had no receipts included with these rods. These arrived back the same day as the St Croix rods. Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were defective. One had bad eyelet wrap glue and the eyes were coming off the other broke mid section when it was picked up with very little use or abuse (I don't care for these all that much because they are heavy.) I received one brand new replacement today, with reason why they only sent one. Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods. (I like these for light spinner baits and crank baits.) One was definitely defective, and one was stepped on. I haven't yet heard from them. They received my package on t he 17th. Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50. definitely under warranty damage was questionable. The tip of the rod broke off in transit to the ABA classic in November. The rod had seen very little use, and I don't think I did anything to damage it. When I took it out of the rod cover the tip was hanging from the line. I haven't heard from them yet. The did cash my check. It hit my account on the 24th. The package was delivered to them on the 17th. Pflueger. Sent two rods with no receipt. Both damaged by abuse. No response. I would say that Silstar and St Croix both went beyond what they were obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a clue what to think about Bass Pro Shops given their normally more than generous return policy. Bob La Londe www.YumaBassMan.com |
#22
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I pulled an Al
With all due respect Bob, if I set a toolbox on a rod & broke it I know what
I'd do - put it in the garbage can. Why would a generally good guy like you think the maker of the rod should bear an inkling of responsibility for your screwup? I'll leave it at that... Warren "Bob La Londe" wrote in message ... I did not ask a single one of the manufacturers to replace the rods at no cost. Just said, let me know what you can do. -- ** FREE Fishing Lures ** Weekly drawing ** Public Fishing and Boating Forums ** www.YumaBassMan.com "Bob Rickard" wrote in message . com... IMHO, products damaged by user accidents or abuse should NEVER be replaced for "free", and we are kidding ourselves if we pretend they should be. No business trying to stay alive can just eat the costs involved, meaning they are obviously passed on to future customers by raising prices on their products. Personally, in almost 60 years of fishing, I have been lucky to never having broken a rod through any accidents or abuse (probably because I am careful by nature), so I therefore resent having to pay for the carelessness of others. I believe that it is only right that businesses wake up and revert to the honest policy that "You break it, you buy it," and quit penalizing the rest of us. -- Bob Rickard (AKA Dr. Spinnerbait) www.secretweaponlures.com --------------------------=x O'))) "Bob La Londe" wrote in message ... I was going through all my rods and could not believe the number of rods I broke in the last year. I decided to box them and send them back to the various manufacturers. Some legitimately should be replaced under warranty for things like bad guide wrapping or eyelet inserts popping out. Others were broken due to my carelessness and a few I just don't know why the broke. With each one I included an honest description of how they got broken and what was wrong with them. I also included a check for $10 for return shipping with each package except for Lamiglass which specifies 14.50 on their website. Here is what I have so far. Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent them a rod I gave my son for his birthday. I set a tool box down on it when fishing and broke it. Out of warranty, and definitely not the fault of the rod. They sent back a better quality rod than the broken one because the broken one was no longer in production. No problems, no questions. St Croix one rod was definitely defective with an insert that had popped out, and I "found" the tip broken off the other. I think atleast one of them was less than a year old, but I could not find the receipts. The arrived the day after the Silstar rod with a note about things I should do to take better care of my rods. Quantum. Two rods. Both probably broken from carelessness. No problem. One was no longer in production so they upgrade to slightly more expensive rod. I had no receipts included with these rods. These arrived back the same day as the St Croix rods. Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were defective. One had bad eyelet wrap glue and the eyes were coming off the other broke mid section when it was picked up with very little use or abuse (I don't care for these all that much because they are heavy.) I received one brand new replacement today, with reason why they only sent one. Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods. (I like these for light spinner baits and crank baits.) One was definitely defective, and one was stepped on. I haven't yet heard from them. They received my package on t he 17th. Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50. definitely under warranty damage was questionable. The tip of the rod broke off in transit to the ABA classic in November. The rod had seen very little use, and I don't think I did anything to damage it. When I took it out of the rod cover the tip was hanging from the line. I haven't heard from them yet. The did cash my check. It hit my account on the 24th. The package was delivered to them on the 17th. Pflueger. Sent two rods with no receipt. Both damaged by abuse. No response. I would say that Silstar and St Croix both went beyond what they were obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a clue what to think about Bass Pro Shops given their normally more than generous return policy. Bob La Londe www.YumaBassMan.com |
#23
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I pulled an Al
With all due respect Bob, if I set a toolbox on a rod & broke it I know what
I'd do - put it in the garbage can. Why would a generally good guy like you think the maker of the rod should bear an inkling of responsibility for your screwup? I'll leave it at that... Warren "Bob La Londe" wrote in message ... I did not ask a single one of the manufacturers to replace the rods at no cost. Just said, let me know what you can do. -- ** FREE Fishing Lures ** Weekly drawing ** Public Fishing and Boating Forums ** www.YumaBassMan.com "Bob Rickard" wrote in message . com... IMHO, products damaged by user accidents or abuse should NEVER be replaced for "free", and we are kidding ourselves if we pretend they should be. No business trying to stay alive can just eat the costs involved, meaning they are obviously passed on to future customers by raising prices on their products. Personally, in almost 60 years of fishing, I have been lucky to never having broken a rod through any accidents or abuse (probably because I am careful by nature), so I therefore resent having to pay for the carelessness of others. I believe that it is only right that businesses wake up and revert to the honest policy that "You break it, you buy it," and quit penalizing the rest of us. -- Bob Rickard (AKA Dr. Spinnerbait) www.secretweaponlures.com --------------------------=x O'))) "Bob La Londe" wrote in message ... I was going through all my rods and could not believe the number of rods I broke in the last year. I decided to box them and send them back to the various manufacturers. Some legitimately should be replaced under warranty for things like bad guide wrapping or eyelet inserts popping out. Others were broken due to my carelessness and a few I just don't know why the broke. With each one I included an honest description of how they got broken and what was wrong with them. I also included a check for $10 for return shipping with each package except for Lamiglass which specifies 14.50 on their website. Here is what I have so far. Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent them a rod I gave my son for his birthday. I set a tool box down on it when fishing and broke it. Out of warranty, and definitely not the fault of the rod. They sent back a better quality rod than the broken one because the broken one was no longer in production. No problems, no questions. St Croix one rod was definitely defective with an insert that had popped out, and I "found" the tip broken off the other. I think atleast one of them was less than a year old, but I could not find the receipts. The arrived the day after the Silstar rod with a note about things I should do to take better care of my rods. Quantum. Two rods. Both probably broken from carelessness. No problem. One was no longer in production so they upgrade to slightly more expensive rod. I had no receipts included with these rods. These arrived back the same day as the St Croix rods. Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were defective. One had bad eyelet wrap glue and the eyes were coming off the other broke mid section when it was picked up with very little use or abuse (I don't care for these all that much because they are heavy.) I received one brand new replacement today, with reason why they only sent one. Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods. (I like these for light spinner baits and crank baits.) One was definitely defective, and one was stepped on. I haven't yet heard from them. They received my package on t he 17th. Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50. definitely under warranty damage was questionable. The tip of the rod broke off in transit to the ABA classic in November. The rod had seen very little use, and I don't think I did anything to damage it. When I took it out of the rod cover the tip was hanging from the line. I haven't heard from them yet. The did cash my check. It hit my account on the 24th. The package was delivered to them on the 17th. Pflueger. Sent two rods with no receipt. Both damaged by abuse. No response. I would say that Silstar and St Croix both went beyond what they were obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a clue what to think about Bass Pro Shops given their normally more than generous return policy. Bob La Londe www.YumaBassMan.com |
#24
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I pulled an Al
Actually, I tried to get a replacement for it, but the rod is no longer
avialable. I actually hoped they would have a matching upper (part broken) I definitely did not ask for a free replacement. -- ** FREE Fishing Lures ** Weekly drawing ** Public Fishing and Boating Forums ** www.YumaBassMan.com "go-bassn" wrote in message ... With all due respect Bob, if I set a toolbox on a rod & broke it I know what I'd do - put it in the garbage can. Why would a generally good guy like you think the maker of the rod should bear an inkling of responsibility for your screwup? I'll leave it at that... Warren "Bob La Londe" wrote in message ... I did not ask a single one of the manufacturers to replace the rods at no cost. Just said, let me know what you can do. -- ** FREE Fishing Lures ** Weekly drawing ** Public Fishing and Boating Forums ** www.YumaBassMan.com "Bob Rickard" wrote in message . com... IMHO, products damaged by user accidents or abuse should NEVER be replaced for "free", and we are kidding ourselves if we pretend they should be. No business trying to stay alive can just eat the costs involved, meaning they are obviously passed on to future customers by raising prices on their products. Personally, in almost 60 years of fishing, I have been lucky to never having broken a rod through any accidents or abuse (probably because I am careful by nature), so I therefore resent having to pay for the carelessness of others. I believe that it is only right that businesses wake up and revert to the honest policy that "You break it, you buy it," and quit penalizing the rest of us. -- Bob Rickard (AKA Dr. Spinnerbait) www.secretweaponlures.com --------------------------=x O'))) "Bob La Londe" wrote in message ... I was going through all my rods and could not believe the number of rods I broke in the last year. I decided to box them and send them back to the various manufacturers. Some legitimately should be replaced under warranty for things like bad guide wrapping or eyelet inserts popping out. Others were broken due to my carelessness and a few I just don't know why the broke. With each one I included an honest description of how they got broken and what was wrong with them. I also included a check for $10 for return shipping with each package except for Lamiglass which specifies 14.50 on their website. Here is what I have so far. Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent them a rod I gave my son for his birthday. I set a tool box down on it when fishing and broke it. Out of warranty, and definitely not the fault of the rod. They sent back a better quality rod than the broken one because the broken one was no longer in production. No problems, no questions. St Croix one rod was definitely defective with an insert that had popped out, and I "found" the tip broken off the other. I think atleast one of them was less than a year old, but I could not find the receipts. The arrived the day after the Silstar rod with a note about things I should do to take better care of my rods. Quantum. Two rods. Both probably broken from carelessness. No problem. One was no longer in production so they upgrade to slightly more expensive rod. I had no receipts included with these rods. These arrived back the same day as the St Croix rods. Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were defective. One had bad eyelet wrap glue and the eyes were coming off the other broke mid section when it was picked up with very little use or abuse (I don't care for these all that much because they are heavy.) I received one brand new replacement today, with reason why they only sent one. Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods. (I like these for light spinner baits and crank baits.) One was definitely defective, and one was stepped on. I haven't yet heard from them. They received my package on t he 17th. Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50. definitely under warranty damage was questionable. The tip of the rod broke off in transit to the ABA classic in November. The rod had seen very little use, and I don't think I did anything to damage it. When I took it out of the rod cover the tip was hanging from the line. I haven't heard from them yet. The did cash my check. It hit my account on the 24th. The package was delivered to them on the 17th. Pflueger. Sent two rods with no receipt. Both damaged by abuse. No response. I would say that Silstar and St Croix both went beyond what they were obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a clue what to think about Bass Pro Shops given their normally more than generous return policy. Bob La Londe www.YumaBassMan.com |
#25
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I pulled an Al
Actually, I tried to get a replacement for it, but the rod is no longer
avialable. I actually hoped they would have a matching upper (part broken) I definitely did not ask for a free replacement. -- ** FREE Fishing Lures ** Weekly drawing ** Public Fishing and Boating Forums ** www.YumaBassMan.com "go-bassn" wrote in message ... With all due respect Bob, if I set a toolbox on a rod & broke it I know what I'd do - put it in the garbage can. Why would a generally good guy like you think the maker of the rod should bear an inkling of responsibility for your screwup? I'll leave it at that... Warren "Bob La Londe" wrote in message ... I did not ask a single one of the manufacturers to replace the rods at no cost. Just said, let me know what you can do. -- ** FREE Fishing Lures ** Weekly drawing ** Public Fishing and Boating Forums ** www.YumaBassMan.com "Bob Rickard" wrote in message . com... IMHO, products damaged by user accidents or abuse should NEVER be replaced for "free", and we are kidding ourselves if we pretend they should be. No business trying to stay alive can just eat the costs involved, meaning they are obviously passed on to future customers by raising prices on their products. Personally, in almost 60 years of fishing, I have been lucky to never having broken a rod through any accidents or abuse (probably because I am careful by nature), so I therefore resent having to pay for the carelessness of others. I believe that it is only right that businesses wake up and revert to the honest policy that "You break it, you buy it," and quit penalizing the rest of us. -- Bob Rickard (AKA Dr. Spinnerbait) www.secretweaponlures.com --------------------------=x O'))) "Bob La Londe" wrote in message ... I was going through all my rods and could not believe the number of rods I broke in the last year. I decided to box them and send them back to the various manufacturers. Some legitimately should be replaced under warranty for things like bad guide wrapping or eyelet inserts popping out. Others were broken due to my carelessness and a few I just don't know why the broke. With each one I included an honest description of how they got broken and what was wrong with them. I also included a check for $10 for return shipping with each package except for Lamiglass which specifies 14.50 on their website. Here is what I have so far. Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent them a rod I gave my son for his birthday. I set a tool box down on it when fishing and broke it. Out of warranty, and definitely not the fault of the rod. They sent back a better quality rod than the broken one because the broken one was no longer in production. No problems, no questions. St Croix one rod was definitely defective with an insert that had popped out, and I "found" the tip broken off the other. I think atleast one of them was less than a year old, but I could not find the receipts. The arrived the day after the Silstar rod with a note about things I should do to take better care of my rods. Quantum. Two rods. Both probably broken from carelessness. No problem. One was no longer in production so they upgrade to slightly more expensive rod. I had no receipts included with these rods. These arrived back the same day as the St Croix rods. Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were defective. One had bad eyelet wrap glue and the eyes were coming off the other broke mid section when it was picked up with very little use or abuse (I don't care for these all that much because they are heavy.) I received one brand new replacement today, with reason why they only sent one. Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods. (I like these for light spinner baits and crank baits.) One was definitely defective, and one was stepped on. I haven't yet heard from them. They received my package on t he 17th. Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50. definitely under warranty damage was questionable. The tip of the rod broke off in transit to the ABA classic in November. The rod had seen very little use, and I don't think I did anything to damage it. When I took it out of the rod cover the tip was hanging from the line. I haven't heard from them yet. The did cash my check. It hit my account on the 24th. The package was delivered to them on the 17th. Pflueger. Sent two rods with no receipt. Both damaged by abuse. No response. I would say that Silstar and St Croix both went beyond what they were obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a clue what to think about Bass Pro Shops given their normally more than generous return policy. Bob La Londe www.YumaBassMan.com |
#26
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I pulled an Al
On Wed, 01 Dec 2004 01:01:42 GMT, Dan Krueger
sent into the ether: Fenwick will sell you a new rod for 55% off if YOU damage it. Not a bad deal and probably a break even for them. Otherwise, they have a 5 year or lifetime guarantee depending on the particular model. I don't think they are honoring the previous lifetime guarantees. I had the tip break off of a Fenwick blank I built and the people I talked to at Fenwick were very understanding. They understood they were not going to stand behind it and there was nothing more to discuss. Needless to say, I never bought another fenwick. I do not return goods damaged by me unless it is for repair that I pay for. The only thing I have ever had replaced when I damaged it was my Swiss Army Handy (leatherman style) tool. I called to see about getting it repaired and was told there is a lifetime warrenty no matter what happened. They asked if it had sentimental value, if it did they would replace the broken part. If not they would just send me a new tool, no questions asked!!! They sent me a new tool. I have only returned one. It was a two piece and I sent only the top section that lost a guide insert. I didn't have my receipt but I honestly explained that it was less than one year old. They sent me a whole new rod with an explanation that two piece rods are paired at the factory for fit. There was a bill for (I think) $7.00 or so for return shipping that I promptly paid. That was about ten years ago and I haven't broken a rod since - freshwater or sal****er. Dan Bob La Londe wrote: I was going through all my rods and could not believe the number of rods I broke in the last year. I decided to box them and send them back to the various manufacturers. Some legitimately should be replaced under warranty for things like bad guide wrapping or eyelet inserts popping out. Others were broken due to my carelessness and a few I just don't know why the broke. With each one I included an honest description of how they got broken and what was wrong with them. I also included a check for $10 for return shipping with each package except for Lamiglass which specifies 14.50 on their website. Here is what I have so far. Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent them a rod I gave my son for his birthday. I set a tool box down on it when fishing and broke it. Out of warranty, and definitely not the fault of the rod. They sent back a better quality rod than the broken one because the broken one was no longer in production. No problems, no questions. St Croix one rod was definitely defective with an insert that had popped out, and I "found" the tip broken off the other. I think atleast one of them was less than a year old, but I could not find the receipts. The arrived the day after the Silstar rod with a note about things I should do to take better care of my rods. Quantum. Two rods. Both probably broken from carelessness. No problem. One was no longer in production so they upgrade to slightly more expensive rod. I had no receipts included with these rods. These arrived back the same day as the St Croix rods. Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were defective. One had bad eyelet wrap glue and the eyes were coming off the other broke mid section when it was picked up with very little use or abuse (I don't care for these all that much because they are heavy.) I received one brand new replacement today, with reason why they only sent one. Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods. (I like these for light spinner baits and crank baits.) One was definitely defective, and one was stepped on. I haven't yet heard from them. They received my package on t he 17th. Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50. definitely under warranty damage was questionable. The tip of the rod broke off in transit to the ABA classic in November. The rod had seen very little use, and I don't think I did anything to damage it. When I took it out of the rod cover the tip was hanging from the line. I haven't heard from them yet. The did cash my check. It hit my account on the 24th. The package was delivered to them on the 17th. Pflueger. Sent two rods with no receipt. Both damaged by abuse. No response. I would say that Silstar and St Croix both went beyond what they were obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a clue what to think about Bass Pro Shops given their normally more than generous return policy. Bob La Londe www.YumaBassMan.com Remove the x for e-mail reply www.outdoorfrontiers.com |
#27
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I pulled an Al
On Wed, 01 Dec 2004 01:01:42 GMT, Dan Krueger
sent into the ether: Fenwick will sell you a new rod for 55% off if YOU damage it. Not a bad deal and probably a break even for them. Otherwise, they have a 5 year or lifetime guarantee depending on the particular model. I don't think they are honoring the previous lifetime guarantees. I had the tip break off of a Fenwick blank I built and the people I talked to at Fenwick were very understanding. They understood they were not going to stand behind it and there was nothing more to discuss. Needless to say, I never bought another fenwick. I do not return goods damaged by me unless it is for repair that I pay for. The only thing I have ever had replaced when I damaged it was my Swiss Army Handy (leatherman style) tool. I called to see about getting it repaired and was told there is a lifetime warrenty no matter what happened. They asked if it had sentimental value, if it did they would replace the broken part. If not they would just send me a new tool, no questions asked!!! They sent me a new tool. I have only returned one. It was a two piece and I sent only the top section that lost a guide insert. I didn't have my receipt but I honestly explained that it was less than one year old. They sent me a whole new rod with an explanation that two piece rods are paired at the factory for fit. There was a bill for (I think) $7.00 or so for return shipping that I promptly paid. That was about ten years ago and I haven't broken a rod since - freshwater or sal****er. Dan Bob La Londe wrote: I was going through all my rods and could not believe the number of rods I broke in the last year. I decided to box them and send them back to the various manufacturers. Some legitimately should be replaced under warranty for things like bad guide wrapping or eyelet inserts popping out. Others were broken due to my carelessness and a few I just don't know why the broke. With each one I included an honest description of how they got broken and what was wrong with them. I also included a check for $10 for return shipping with each package except for Lamiglass which specifies 14.50 on their website. Here is what I have so far. Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent them a rod I gave my son for his birthday. I set a tool box down on it when fishing and broke it. Out of warranty, and definitely not the fault of the rod. They sent back a better quality rod than the broken one because the broken one was no longer in production. No problems, no questions. St Croix one rod was definitely defective with an insert that had popped out, and I "found" the tip broken off the other. I think atleast one of them was less than a year old, but I could not find the receipts. The arrived the day after the Silstar rod with a note about things I should do to take better care of my rods. Quantum. Two rods. Both probably broken from carelessness. No problem. One was no longer in production so they upgrade to slightly more expensive rod. I had no receipts included with these rods. These arrived back the same day as the St Croix rods. Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were defective. One had bad eyelet wrap glue and the eyes were coming off the other broke mid section when it was picked up with very little use or abuse (I don't care for these all that much because they are heavy.) I received one brand new replacement today, with reason why they only sent one. Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods. (I like these for light spinner baits and crank baits.) One was definitely defective, and one was stepped on. I haven't yet heard from them. They received my package on t he 17th. Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50. definitely under warranty damage was questionable. The tip of the rod broke off in transit to the ABA classic in November. The rod had seen very little use, and I don't think I did anything to damage it. When I took it out of the rod cover the tip was hanging from the line. I haven't heard from them yet. The did cash my check. It hit my account on the 24th. The package was delivered to them on the 17th. Pflueger. Sent two rods with no receipt. Both damaged by abuse. No response. I would say that Silstar and St Croix both went beyond what they were obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a clue what to think about Bass Pro Shops given their normally more than generous return policy. Bob La Londe www.YumaBassMan.com Remove the x for e-mail reply www.outdoorfrontiers.com |
#28
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I pulled an Al
"Dan, danl, danny boy, Redbeard, actually Greybeard now" wrote in message SNIP I don't think they are honoring the previous lifetime guarantees. I had the tip break off of a Fenwick blank I built and the people I talked to at Fenwick were very understanding. They understood they were not going to stand behind it and there was nothing more to discuss. Needless to say, I never bought another fenwick. ***I had a Fenwick ultra-light when I first moved to the Rhinelander area. At the time, I had a trout stream running through my front yard and fished trout daily. I had a good trout on 4 lb. test line and the rod snapped between the reel seat and the first guide. The rod had a lifetime warranty, so I called Fenwick's warranty center. After I explained the problem and the circumstances, the guy asked me whether I slammed the rod in the trunk or the car door. I explained that the rod was kept in a rack in the garage and never went in a vehicle. He then said, "Oh, the screen door got it, huh?" He told me to send the rod in, along with a check for $14.00 and MAYBE they would replace it, but he didn't think so. At that point, I said, "Well, you just lost a customer for life," and hung up. Between now and then, I've probably bought and/or built for personal use, over 50 rods. Not one of them has been a Fenwick. I do not return goods damaged by me unless it is for repair that I pay for. The only thing I have ever had replaced when I damaged it was my Swiss Army Handy (leatherman style) tool. I called to see about getting it repaired and was told there is a lifetime warrenty no matter what happened. They asked if it had sentimental value, if it did they would replace the broken part. If not they would just send me a new tool, no questions asked!!! They sent me a new tool. If it's something that I broke through my own stupidity or abuse (same thing), I eat the replacement cost. If a product fails due to workmanship or materials, and it's under warranty, I'll contact the company. I'm good friends with the warranty claims guy for St. Croix. You wouldn't believe the rods that get returned with the expectation of being replaced for nothing. He showed me one that was crushed right in front of the fore grip. It had an accompanying note explaining that it failed while playing a big fish. I might have believed it if there hadn't been a visible boot print on the blank! -- Steve @ OutdoorFrontiers http://www.outdoorfrontiers.com G & S Guide Service and Custom Rods http://www.herefishyfishy.com |
#29
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I pulled an Al
Dan, danl, danny boy, Redbeard, actually Greybeard now wrote:
On Wed, 01 Dec 2004 01:01:42 GMT, Dan Krueger sent into the ether: Fenwick will sell you a new rod for 55% off if YOU damage it. Not a bad deal and probably a break even for them. Otherwise, they have a 5 year or lifetime guarantee depending on the particular model. I don't think they are honoring the previous lifetime guarantees. I had the tip break off of a Fenwick blank I built and the people I talked to at Fenwick were very understanding. They understood they were not going to stand behind it and there was nothing more to discuss. Needless to say, I never bought another fenwick. I know that Ugly Stik (I know, broom handle) had a lifetime guarantee, but they just went to a seven year guarantee. Since nobody needed to keep receipts for a lifetime guarantee, I guess they are now out of luck. Stores will want a receipt to show it is within 7 years, and I doubt they will honor somebody telling them that THEIRS had a lifetime guarantee. I have had Craftsman tools break or wear out, and when I would return them I would find Craftsman no longer made that tool, so they would only replace with Sears brand, which came with no guarantee. I guess they didn't mean MY lifetime. |
#30
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I pulled an Al
Dan, danl, danny boy, Redbeard, actually Greybeard now wrote:
On Wed, 01 Dec 2004 01:01:42 GMT, Dan Krueger sent into the ether: Fenwick will sell you a new rod for 55% off if YOU damage it. Not a bad deal and probably a break even for them. Otherwise, they have a 5 year or lifetime guarantee depending on the particular model. I don't think they are honoring the previous lifetime guarantees. I had the tip break off of a Fenwick blank I built and the people I talked to at Fenwick were very understanding. They understood they were not going to stand behind it and there was nothing more to discuss. Needless to say, I never bought another fenwick. I know that Ugly Stik (I know, broom handle) had a lifetime guarantee, but they just went to a seven year guarantee. Since nobody needed to keep receipts for a lifetime guarantee, I guess they are now out of luck. Stores will want a receipt to show it is within 7 years, and I doubt they will honor somebody telling them that THEIRS had a lifetime guarantee. I have had Craftsman tools break or wear out, and when I would return them I would find Craftsman no longer made that tool, so they would only replace with Sears brand, which came with no guarantee. I guess they didn't mean MY lifetime. |
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