Lebaron customer service

Gday all from Australia

I'd just like to let everyone know of my experiences with Lebaron mail order
Canada

I decided to join their club and order some rods about 6 weeks ago.

My first order arrived in super quick time and I was pretty impressed with
the quality and price...sadly one of the rods (a rapala sportsman) had a 4"
scratch on the blank and a few other ugly marks, It also had a lebaron
$31.50 sale sticker on the butt and arrived without plastic wrap. The rod
was obviously a store demo.
So I took a few pics and forwarded them to Lebaron.

Their response was something along the lines of:
"Check with your post office as we would never send out anything unless its
pristine condition".

Anyway after several emails and expensive phone calls getting nowhere I
decided to let it drop as there wasnt much I could do.

A few weeks back I decided (a little hesitantly) to try my luck again with
Lebaron.

Ordered a total of eight rods, the customer service guy assured me he had
pesonally checked my package and everything was in order...costing a total
of $450 CAN inc freight.

They arrived quickly enough, unopened by customs or DHL in a box only a
complete moron would use (atv gun package) that had about 2 kgs of useless
carboard and the 7ft 2 piece rods were tightly wedged in diagonally.

4 of the rods were in good new condition as ordered.
the other 4 are all Marado branded and every one has the following faults
and defects:
Obvious Scatching, flaking and bubbling guide bondings, knock marks around
the reel seats and joins, one top guide tip is about 10 degrees of centre
and another has bent guide frames....Thes rods can only be described as well
used demos...absolutely disgraceful.

I rang Lebaron this morning to voice my concens and was given the same old
line...check with your post office or dhl for a claim.

After trying to explain this damage could only occur before they were sent
out I was basically accused of lying and being insulting.

So there we have it, I have taken more photo's and sent them to lebaron but
I dont expect any satisfaction whatsoever.

I have been ripped off blindly and treated like a dog.

buyer beware

Sean

Want some cheese to go with htat whine?"Sean" wrote in
message u...
Gday all from Australia

I'd just like to let everyone know of my experiences with Lebaron mail
order
Canada

I decided to join their club and order some rods about 6 weeks ago.

My first order arrived in super quick time and I was pretty impressed
with
the quality and price...sadly one of the rods (a rapala sportsman) had a
4"
scratch on the blank and a few other ugly marks, It also had a lebaron
$31.50 sale sticker on the butt and arrived without plastic wrap. The
rod
was obviously a store demo.
So I took a few pics and forwarded them to Lebaron.

Their response was something along the lines of:
"Check with your post office as we would never send out anything unless
its
pristine condition".

Anyway after several emails and expensive phone calls getting nowhere I
decided to let it drop as there wasnt much I could do.

A few weeks back I decided (a little hesitantly) to try my luck again
with
Lebaron.

Ordered a total of eight rods, the customer service guy assured me he
had
pesonally checked my package and everything was in order...costing a
total
of $450 CAN inc freight.

They arrived quickly enough, unopened by customs or DHL in a box only a
complete moron would use (atv gun package) that had about 2 kgs of
useless
carboard and the 7ft 2 piece rods were tightly wedged in diagonally.

4 of the rods were in good new condition as ordered.
the other 4 are all Marado branded and every one has the following
faults
and defects:
Obvious Scatching, flaking and bubbling guide bondings, knock marks
around
the reel seats and joins, one top guide tip is about 10 degrees of
centre
and another has bent guide frames....Thes rods can only be described as
well
used demos...absolutely disgraceful.

I rang Lebaron this morning to voice my concens and was given the same
old
line...check with your post office or dhl for a claim.

After trying to explain this damage could only occur before they were
sent
out I was basically accused of lying and being insulting.

So there we have it, I have taken more photo's and sent them to lebaron
but
I dont expect any satisfaction whatsoever.

I have been ripped off blindly and treated like a dog.

buyer beware

Sean




----------------------------------------------------------------------------
----

Sorry to hear of your misfortune, however I am not at all surprised. You
have to take particular caution when dealing with Canadian companies -
ESPECIALLY if they are from the Province of Quebec. I am from the State of
New Hampshire, USA and our state shares a border with this Canadian
Province. Unless you speak French, and live in the Province, in their
opinion you ARE a dog. The fact that you live half way across the world is a
bonus to them. They can rip you off sending you store demo's and factory
seconds as they obviously have, and what can you really do about it? That's
right - nothing, your screwed.

I do business with several Canadian companies in the Provinces of New
Brunswick and the Maritime Provinces all fine. The Quebec Province however
is a different story. In Quebec/Montreal the political climate is very
Socialistic, bordering on Communism. The government subsidizes most business
so they can flourish no matter how poorly they are run. They condemn
Capitalism, but are first in line to make money by ripping people off.
Instead of a true capitalistic system where companies compete for business
and the bad apples are weeded out, the government keeps the bad ones in
business so there is no incentive to be better than their competitor. Their
companies have the worst customer service I have ever experienced. In the
future, I would avoid buying anything from that Canadian Province. You would
probably be smart to stay away from companies in the Ontario Province as
well, their not much better.

For what it's worth, I have made many internet purchases from Australian
companies and found their service to be excellent, and products arrived as
promised.

So my Aussie friend, now you know the rest of the story. Like you said
"Buyer Beware". You have to work too hard for money than to give it to those
jerks.




"Sean" wrote in message
u...
Gday all from Australia

I'd just like to let everyone know of my experiences with Lebaron mail
order
Canada

I decided to join their club and order some rods about 6 weeks ago.

My first order arrived in super quick time and I was pretty impressed with
the quality and price...sadly one of the rods (a rapala sportsman) had a
4"
scratch on the blank and a few other ugly marks, It also had a lebaron
$31.50 sale sticker on the butt and arrived without plastic wrap. The rod
was obviously a store demo.
So I took a few pics and forwarded them to Lebaron.

Their response was something along the lines of:
"Check with your post office as we would never send out anything unless
its
pristine condition".

Anyway after several emails and expensive phone calls getting nowhere I
decided to let it drop as there wasnt much I could do.

A few weeks back I decided (a little hesitantly) to try my luck again with
Lebaron.

Ordered a total of eight rods, the customer service guy assured me he had
pesonally checked my package and everything was in order...costing a total
of $450 CAN inc freight.

They arrived quickly enough, unopened by customs or DHL in a box only a
complete moron would use (atv gun package) that had about 2 kgs of useless
carboard and the 7ft 2 piece rods were tightly wedged in diagonally.

4 of the rods were in good new condition as ordered.
the other 4 are all Marado branded and every one has the following faults
and defects:
Obvious Scatching, flaking and bubbling guide bondings, knock marks around
the reel seats and joins, one top guide tip is about 10 degrees of centre
and another has bent guide frames....Thes rods can only be described as
well
used demos...absolutely disgraceful.

I rang Lebaron this morning to voice my concens and was given the same old
line...check with your post office or dhl for a claim.

After trying to explain this damage could only occur before they were sent
out I was basically accused of lying and being insulting.

So there we have it, I have taken more photo's and sent them to lebaron
but
I dont expect any satisfaction whatsoever.

I have been ripped off blindly and treated like a dog.

buyer beware

Sean

It's dangerous to make too many generalities. I have dealt with one shop
in Quebc and everything has gone fine. I promplty recieved everything that
I ordered in good shape. It is
http://www.amimoucheur.qc.ca/menu.asp?Langue=2


--


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"North Star" wrote in message
...
Sorry to hear of your misfortune, however I am not at all surprised. You
have to take particular caution when dealing with Canadian companies -
ESPECIALLY if they are from the Province of Quebec. I am from the State of
New Hampshire, USA and our state shares a border with this Canadian
Province. Unless you speak French, and live in the Province, in their
opinion you ARE a dog. The fact that you live half way across the world is
a
bonus to them. They can rip you off sending you store demo's and factory
seconds as they obviously have, and what can you really do about it?
That's
right - nothing, your screwed.

I do business with several Canadian companies in the Provinces of New
Brunswick and the Maritime Provinces all fine. The Quebec Province however
is a different story. In Quebec/Montreal the political climate is very
Socialistic, bordering on Communism. The government subsidizes most
business
so they can flourish no matter how poorly they are run. They condemn
Capitalism, but are first in line to make money by ripping people off.
Instead of a true capitalistic system where companies compete for business
and the bad apples are weeded out, the government keeps the bad ones in
business so there is no incentive to be better than their competitor.
Their
companies have the worst customer service I have ever experienced. In the
future, I would avoid buying anything from that Canadian Province. You
would
probably be smart to stay away from companies in the Ontario Province as
well, their not much better.

For what it's worth, I have made many internet purchases from Australian
companies and found their service to be excellent, and products arrived as
promised.

So my Aussie friend, now you know the rest of the story. Like you said
"Buyer Beware". You have to work too hard for money than to give it to
those
jerks.




"Sean" wrote in message
u...
Gday all from Australia

I'd just like to let everyone know of my experiences with Lebaron mail
order
Canada

I decided to join their club and order some rods about 6 weeks ago.

My first order arrived in super quick time and I was pretty impressed
with
the quality and price...sadly one of the rods (a rapala sportsman) had a
4"
scratch on the blank and a few other ugly marks, It also had a lebaron
$31.50 sale sticker on the butt and arrived without plastic wrap. The
rod
was obviously a store demo.
So I took a few pics and forwarded them to Lebaron.

Their response was something along the lines of:
"Check with your post office as we would never send out anything unless
its
pristine condition".

Anyway after several emails and expensive phone calls getting nowhere I
decided to let it drop as there wasnt much I could do.

A few weeks back I decided (a little hesitantly) to try my luck again
with
Lebaron.

Ordered a total of eight rods, the customer service guy assured me he
had
pesonally checked my package and everything was in order...costing a
total
of $450 CAN inc freight.

They arrived quickly enough, unopened by customs or DHL in a box only a
complete moron would use (atv gun package) that had about 2 kgs of
useless
carboard and the 7ft 2 piece rods were tightly wedged in diagonally.

4 of the rods were in good new condition as ordered.
the other 4 are all Marado branded and every one has the following
faults
and defects:
Obvious Scatching, flaking and bubbling guide bondings, knock marks
around
the reel seats and joins, one top guide tip is about 10 degrees of
centre
and another has bent guide frames....Thes rods can only be described as
well
used demos...absolutely disgraceful.

I rang Lebaron this morning to voice my concens and was given the same
old
line...check with your post office or dhl for a claim.

After trying to explain this damage could only occur before they were
sent
out I was basically accused of lying and being insulting.

So there we have it, I have taken more photo's and sent them to lebaron
but
I dont expect any satisfaction whatsoever.

I have been ripped off blindly and treated like a dog.

buyer beware

Sean

It's dangerous to make too many generalities. I have dealt with one shop
in Quebc and everything has gone fine. I promplty recieved everything that
I ordered in good shape. It is
http://www.amimoucheur.qc.ca/menu.asp?Langue=2


--


---------------------------------------------------------------------
"Are you still wasting your time with spam?...
There is a solution!"

Protected by GIANT Company's Spam Inspector
The most powerful anti-spam software available.
http://mail.spaminspector.com


"North Star" wrote in message
...
Sorry to hear of your misfortune, however I am not at all surprised. You
have to take particular caution when dealing with Canadian companies -
ESPECIALLY if they are from the Province of Quebec. I am from the State of
New Hampshire, USA and our state shares a border with this Canadian
Province. Unless you speak French, and live in the Province, in their
opinion you ARE a dog. The fact that you live half way across the world is
a
bonus to them. They can rip you off sending you store demo's and factory
seconds as they obviously have, and what can you really do about it?
That's
right - nothing, your screwed.

I do business with several Canadian companies in the Provinces of New
Brunswick and the Maritime Provinces all fine. The Quebec Province however
is a different story. In Quebec/Montreal the political climate is very
Socialistic, bordering on Communism. The government subsidizes most
business
so they can flourish no matter how poorly they are run. They condemn
Capitalism, but are first in line to make money by ripping people off.
Instead of a true capitalistic system where companies compete for business
and the bad apples are weeded out, the government keeps the bad ones in
business so there is no incentive to be better than their competitor.
Their
companies have the worst customer service I have ever experienced. In the
future, I would avoid buying anything from that Canadian Province. You
would
probably be smart to stay away from companies in the Ontario Province as
well, their not much better.

For what it's worth, I have made many internet purchases from Australian
companies and found their service to be excellent, and products arrived as
promised.

So my Aussie friend, now you know the rest of the story. Like you said
"Buyer Beware". You have to work too hard for money than to give it to
those
jerks.




"Sean" wrote in message
u...
Gday all from Australia

I'd just like to let everyone know of my experiences with Lebaron mail
order
Canada

I decided to join their club and order some rods about 6 weeks ago.

My first order arrived in super quick time and I was pretty impressed
with
the quality and price...sadly one of the rods (a rapala sportsman) had a
4"
scratch on the blank and a few other ugly marks, It also had a lebaron
$31.50 sale sticker on the butt and arrived without plastic wrap. The
rod
was obviously a store demo.
So I took a few pics and forwarded them to Lebaron.

Their response was something along the lines of:
"Check with your post office as we would never send out anything unless
its
pristine condition".

Anyway after several emails and expensive phone calls getting nowhere I
decided to let it drop as there wasnt much I could do.

A few weeks back I decided (a little hesitantly) to try my luck again
with
Lebaron.

Ordered a total of eight rods, the customer service guy assured me he
had
pesonally checked my package and everything was in order...costing a
total
of $450 CAN inc freight.

They arrived quickly enough, unopened by customs or DHL in a box only a
complete moron would use (atv gun package) that had about 2 kgs of
useless
carboard and the 7ft 2 piece rods were tightly wedged in diagonally.

4 of the rods were in good new condition as ordered.
the other 4 are all Marado branded and every one has the following
faults
and defects:
Obvious Scatching, flaking and bubbling guide bondings, knock marks
around
the reel seats and joins, one top guide tip is about 10 degrees of
centre
and another has bent guide frames....Thes rods can only be described as
well
used demos...absolutely disgraceful.

I rang Lebaron this morning to voice my concens and was given the same
old
line...check with your post office or dhl for a claim.

After trying to explain this damage could only occur before they were
sent
out I was basically accused of lying and being insulting.

So there we have it, I have taken more photo's and sent them to lebaron
but
I dont expect any satisfaction whatsoever.

I have been ripped off blindly and treated like a dog.

buyer beware

Sean