I pulled an Al

No Bob, I do!

--
Dave Norton
Millennium Custom Rods
"Bob La Londe" wrote in message
...
Good Grief! I give up.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Mike in GA" wrote in message
news:bCurd.428910$wV.5924@attbi_s54...
I rarely post to this group, mostly I just read and learn, but what I've
read in this post gets to basic things. What is right! and What is
wrong!
Why would you even try to get equipment replaced because of negligence on
your own part?

To me, in my own opinion, it is basically a matter of personal integrity
and
your misunderstanding of the importance of it. Perhaps, in the end, we
won't get questiooned on how many fishing rods we got replaced, but
rather
how many were replaced honestly.
--
Mike

"Bob La Londe" wrote in message
...
SNIP I was going through all my rods and could not believe the number of
rods I
Bob La Londe
www.YumaBassMan.com

Wow Bob! You must have set a record here inciting 60 some replies to a post
from you I took as " hmmmmm, good to know." Once again the magic of Usenet
made much ado about nothing. IMHO. Joe Z. ps Thanks for the entertainment.
;-)

"Bob La Londe" wrote in message
...
Good Grief! I give up.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Mike in GA" wrote in message
news:bCurd.428910$wV.5924@attbi_s54...
I rarely post to this group, mostly I just read and learn, but what I've
read in this post gets to basic things. What is right! and What is wrong!
Why would you even try to get equipment replaced because of negligence on
your own part?

To me, in my own opinion, it is basically a matter of personal integrity
and
your misunderstanding of the importance of it. Perhaps, in the end, we
won't get questiooned on how many fishing rods we got replaced, but rather
how many were replaced honestly.
--
Mike

"Bob La Londe" wrote in message
...
SNIP I was going through all my rods and could not believe the number of
rods I
Bob La Londe
www.YumaBassMan.com

Wow Bob! You must have set a record here inciting 60 some replies to a post
from you I took as " hmmmmm, good to know." Once again the magic of Usenet
made much ado about nothing. IMHO. Joe Z. ps Thanks for the entertainment.
;-)

"Bob La Londe" wrote in message
...
Good Grief! I give up.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Mike in GA" wrote in message
news:bCurd.428910$wV.5924@attbi_s54...
I rarely post to this group, mostly I just read and learn, but what I've
read in this post gets to basic things. What is right! and What is wrong!
Why would you even try to get equipment replaced because of negligence on
your own part?

To me, in my own opinion, it is basically a matter of personal integrity
and
your misunderstanding of the importance of it. Perhaps, in the end, we
won't get questiooned on how many fishing rods we got replaced, but rather
how many were replaced honestly.
--
Mike

"Bob La Londe" wrote in message
...
SNIP I was going through all my rods and could not believe the number of
rods I
Bob La Londe
www.YumaBassMan.com

Gee, Randy I have reread this entire thread. And can't find a reference to
Huber's policy on returned rod's. Care to enlighten the unenlightened?

--
Dave Norton
Millennium Custom Rods
"alwaysfishking" wrote in message
...
Thanks Bob for sharing it was an interesting thread and Thanks to Steve H
for his policies on returned rods. :-)


"Bob La Londe" wrote in message
news:1101943941.A+x23wsWB8rLU1j148oLiA@teranews...
The second rod from Bass Pro showed up today. UPS forgot to deliver it
with
the other one yesterday.

So far I still haven't heard from Fenwick or Lamiglas.

Both had clearly under warranty returns. I hope they are just slower,
although delivery confirmation shows they both received my returned rods
on
the 17th of November. Gotta cut them some slack with it being a holiday
right after though.

Lamiglass has cashed my check. Fenwick has not.

Bob La Londe
www.YumaBassMan.com

"John" wrote in message
...
Great post Bob! Thanks for sharing.

Please post a summary of your findings when you get every rod handled.
I'd
be interested in your opinion.

Good luck!
John

--
Remove FLY to reply
"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number of
rods
I
broke in the last year. I decided to box them and send them back to
the
various manufacturers.

Some legitimately should be replaced under warranty for things like
bad
guide wrapping or eyelet inserts popping out. Others were broken due
to
my
carelessness and a few I just don't know why the broke. With each one
I
included an honest description of how they got broken and what was
wrong
with them. I also included a check for $10 for return shipping with
each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I
sent
them a rod I gave my son for his birthday. I set a tool box down on
it
when
fishing and broke it. Out of warranty, and definitely not the fault
of
the
rod. They sent back a better quality rod than the broken one because
the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had
popped
out, and I "found" the tip broken off the other. I think atleast one
of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I
should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No
problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived back
the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both
were
defective. One had bad eyelet wrap glue and the eyes were coming off
the
other broke mid section when it was picked up with very little use or
abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5
rods.
(I like these for light spinner baits and crank baits.) One was
definitely
defective, and one was stepped on. I haven't yet heard from them.
They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod
broke
off in transit to the ABA classic in November. The rod had seen very
little
use, and I don't think I did anything to damage it. When I took it
out
of
the rod cover the tip was hanging from the line. I haven't heard from
them
yet. The did cash my check. It hit my account on the 24th. The
package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I
haven't
a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com

Dave, I don't think so. As a business owner myself I can see exactly where
you were coming from. I have some sensitive issues myself. Ask me about
free alarm systems some time. LOL.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"D. Norton" wrote in message
...
Ok, so once again I am the bad person! Shades of Bob Redding all over
again.
Lurking renewed.

--
Dave Norton
Millennium Custom Rods
"John Kerr" wrote in message
...
Bob, as for my opinion on it all....I have been around here long enough
to know you are an honest, and straight forward person. You respect
others, and their opinions, and offer help and advice freely. How you
phrased your "header" had no bearing on my assement of your post at all.
And even though I have never returned a broken rod in my life (I just
never took the trouble), I appreciate the information you shared!
John Kerr

I pulled an Al
=3D=3D=3D=3D=3D=3D
Dave, I had no intentions of inferring that you were in anyway a bad
person! This is usenet, people post opinions, other people respond, and
often those opinions are in conflict....that's just the way the usenet
is. After saying your piece, and others saying theirs, you move on, no
big conflicts need ever arrise.
Sorry if the inference was felt.
John
=3D=3D=3D=3D=3D=3D=3D

Group: rec.outdoors.fishing.bass Date: Wed, Dec 1, 2004, 7:28pm From:
(D.=A0Norton)
Ok, so once again I am the bad person! Shades of Bob Redding all over
again. Lurking renewed.
--
Dave Norton
Millennium Custom Rods
=3D=3D=3D=3D=3D=3D=3D=3D
"John Kerr" wrote in message
...
Bob, as for my opinion on it all....I have been around here long enough
to know you are an honest, and straight forward person. You respect
others, and their opinions, and offer help and advice freely. How you
phrased your "header" had no bearing on my assement of your post at all.
And even though I have never returned a broken rod in my life (I just
never took the trouble), I appreciate the information you shared! John
Kerr

But I bet you do not charge the customer a fee if it is your error. Most of
these companies charge a fee, which is probably close to manfacturing cost
of the rod when you are turning out 50,000 or so. This fee is charged even
when it is a defective rod.
Bill

"D. Norton" wrote in message
...
No Bill, Any rod I build comes with a lifetime warranty.That is my
lifetime
not the end user. If a rod is damaged through no fault of the owner I
repair
or replace it, period. That is our policy and it will remain so.

However if the rod has been damaged by abuse or misuse,our policy is that
we
will repair or replace at the owner's expense. I have actually had one guy
tell me that he backed over the rod with his truck. And then had the
unmitigated gall to ask what I would do about it.

In Bob LaLonde's case his poor choice of subject headings says it all "I
pulled an Al" indeed !

--
Dave Norton
Millennium Custom Rods
"Calif Bill" wrote in message
ink.net...
So, do you charge your clients for repairing a rod that you built and is
defective? All these mass rod makers do, so they also charge when the
rod
is defective from the factory. They are not losing much on the rod
replacement.

"D. Norton" wrote in message
...
I need to amend my earlier post. My reply was to Bob Rickard. In 11
yrs.
of
building rods I have had two occasions where a client has admitted to
breaking a rod due to their own misuse. When asked what I could do for
them,
I replied "nothing"! Except to rebuild the rod at their expense.

Mr. LaLonde , no offense meant. But for you to even think that a
manufacturer might replace a rod broken by misuse, at some discount is
somewhat dishonest in my mind. Your subject heading sez it all!

--
Dave Norton
Millennium Custom Rods
"Bob La Londe" wrote in message
...
I e-mailed BPS customer service, and they said two rods were shipped
back
to
me. The other should be showing up anyday. I don't know why they
wouldn't
have put them both in the same tube.
--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Charles B. Summers" wrote in message
...
FWIW: I like the BPS Bionic Blade spinning rods, so I'm curious of
why
they
only sent one? Doesn't change my way of thinking, but you didn't
tell
us
their explaination.

I'm also inclined to agree with Rickard on this. If you know you
broke
it...
then you ought to be the one responsible for replacing it. Same goes
for
the
manufacturer... if it's defective, then it's only right that they
eat
the
costs on it and hope that they learn something that can help them
build
a
better product.

It's nice to know that there are businesses that do take care of
their
customers. I've been seeing less and less of that in the past few
years.

I can't really remember how many rods that I've broken in my
lifetime...
I'd
really hate to think about it.


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number
of
rods
I
broke in the last year. I decided to box them and send them back
to
the
various manufacturers.

Some legitimately should be replaced under warranty for things
like
bad
guide wrapping or eyelet inserts popping out. Others were broken
due
to
my
carelessness and a few I just don't know why the broke. With each
one
I
included an honest description of how they got broken and what was
wrong
with them. I also included a check for $10 for return shipping
with
each
package except for Lamiglass which specifies 14.50 on their
website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from
them.
I
sent
them a rod I gave my son for his birthday. I set a tool box down
on
it
when
fishing and broke it. Out of warranty, and definitely not the
fault
of
the
rod. They sent back a better quality rod than the broken one
because
the
broken one was no longer in production. No problems, no
questions.

St Croix one rod was definitely defective with an insert that had
popped
out, and I "found" the tip broken off the other. I think atleast
one
of
them was less than a year old, but I could not find the receipts.
The
arrived the day after the Silstar rod with a note about things I
should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No
problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived
back
the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods.
Both
were
defective. One had bad eyelet wrap glue and the eyes were coming
off
the
other broke mid section when it was picked up with very little use
or
abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent
one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt
for
5
rods.
(I like these for light spinner baits and crank baits.) One was
definitely
defective, and one was stepped on. I haven't yet heard from them.
They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the
rod
broke
off in transit to the ABA classic in November. The rod had seen
very
little
use, and I don't think I did anything to damage it. When I took
it
out
of
the rod cover the tip was hanging from the line. I haven't heard
from
them
yet. The did cash my check. It hit my account on the 24th. The
package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse.
No
response.

I would say that Silstar and St Croix both went beyond what they
were
obligated to do. I am concerned about Lamiglass and Fenwick. I
haven't
a
clue what to think about Bass Pro Shops given their normally more
than
generous return policy.

Bob La Londe
www.YumaBassMan.com

I do hear where your comin from Bob!

--
Dave Norton
Millennium Custom Rods
"Bob La Londe" wrote in message
...
Dave, I don't think so. As a business owner myself I can see exactly
where
you were coming from. I have some sensitive issues myself. Ask me about
free alarm systems some time. LOL.

--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"D. Norton" wrote in message
...
Ok, so once again I am the bad person! Shades of Bob Redding all over
again.
Lurking renewed.

--
Dave Norton
Millennium Custom Rods
"John Kerr" wrote in message
...
Bob, as for my opinion on it all....I have been around here long enough
to know you are an honest, and straight forward person. You respect
others, and their opinions, and offer help and advice freely. How you
phrased your "header" had no bearing on my assement of your post at
all.
And even though I have never returned a broken rod in my life (I just
never took the trouble), I appreciate the information you shared!
John Kerr

Truthfully Bill I have made a mistake once. Built a rod based on what I
thought the client wanted. I was wrong, and offered a full refund . He did
not take me up on it.

--
Dave Norton
Millennium Custom Rods
"Calif Bill" wrote in message
ink.net...
But I bet you do not charge the customer a fee if it is your error. Most
of
these companies charge a fee, which is probably close to manfacturing cost
of the rod when you are turning out 50,000 or so. This fee is charged
even
when it is a defective rod.
Bill

"D. Norton" wrote in message
...
No Bill, Any rod I build comes with a lifetime warranty.That is my
lifetime
not the end user. If a rod is damaged through no fault of the owner I
repair
or replace it, period. That is our policy and it will remain so.

However if the rod has been damaged by abuse or misuse,our policy is that
we
will repair or replace at the owner's expense. I have actually had one
guy
tell me that he backed over the rod with his truck. And then had the
unmitigated gall to ask what I would do about it.

In Bob LaLonde's case his poor choice of subject headings says it all "I
pulled an Al" indeed !

--
Dave Norton
Millennium Custom Rods
"Calif Bill" wrote in message
ink.net...
So, do you charge your clients for repairing a rod that you built and
is
defective? All these mass rod makers do, so they also charge when the
rod
is defective from the factory. They are not losing much on the rod
replacement.

"D. Norton" wrote in message
...
I need to amend my earlier post. My reply was to Bob Rickard. In 11
yrs.
of
building rods I have had two occasions where a client has admitted to
breaking a rod due to their own misuse. When asked what I could do for
them,
I replied "nothing"! Except to rebuild the rod at their expense.

Mr. LaLonde , no offense meant. But for you to even think that a
manufacturer might replace a rod broken by misuse, at some discount is
somewhat dishonest in my mind. Your subject heading sez it all!

--
Dave Norton
Millennium Custom Rods
"Bob La Londe" wrote in message
...
I e-mailed BPS customer service, and they said two rods were shipped
back
to
me. The other should be showing up anyday. I don't know why they
wouldn't
have put them both in the same tube.
--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Charles B. Summers" wrote in message
...
FWIW: I like the BPS Bionic Blade spinning rods, so I'm curious of
why
they
only sent one? Doesn't change my way of thinking, but you didn't
tell
us
their explaination.

I'm also inclined to agree with Rickard on this. If you know you
broke
it...
then you ought to be the one responsible for replacing it. Same
goes
for
the
manufacturer... if it's defective, then it's only right that they
eat
the
costs on it and hope that they learn something that can help them
build
a
better product.

It's nice to know that there are businesses that do take care of
their
customers. I've been seeing less and less of that in the past few
years.

I can't really remember how many rods that I've broken in my
lifetime...
I'd
really hate to think about it.


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number
of
rods
I
broke in the last year. I decided to box them and send them back
to
the
various manufacturers.

Some legitimately should be replaced under warranty for things
like
bad
guide wrapping or eyelet inserts popping out. Others were broken
due
to
my
carelessness and a few I just don't know why the broke. With
each
one
I
included an honest description of how they got broken and what
was
wrong
with them. I also included a check for $10 for return shipping
with
each
package except for Lamiglass which specifies 14.50 on their
website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from
them.
I
sent
them a rod I gave my son for his birthday. I set a tool box down
on
it
when
fishing and broke it. Out of warranty, and definitely not the
fault
of
the
rod. They sent back a better quality rod than the broken one
because
the
broken one was no longer in production. No problems, no
questions.

St Croix one rod was definitely defective with an insert that had
popped
out, and I "found" the tip broken off the other. I think atleast
one
of
them was less than a year old, but I could not find the receipts.
The
arrived the day after the Silstar rod with a note about things I
should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No
problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived
back
the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods.
Both
were
defective. One had bad eyelet wrap glue and the eyes were coming
off
the
other broke mid section when it was picked up with very little
use
or
abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent
one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt
for
5
rods.
(I like these for light spinner baits and crank baits.) One was
definitely
defective, and one was stepped on. I haven't yet heard from
them.
They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of
the
rod
broke
off in transit to the ABA classic in November. The rod had seen
very
little
use, and I don't think I did anything to damage it. When I took
it
out
of
the rod cover the tip was hanging from the line. I haven't heard
from
them
yet. The did cash my check. It hit my account on the 24th. The
package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse.
No
response.

I would say that Silstar and St Croix both went beyond what they
were
obligated to do. I am concerned about Lamiglass and Fenwick. I
haven't
a
clue what to think about Bass Pro Shops given their normally more
than
generous return policy.

Bob La Londe
www.YumaBassMan.com

"Mike in GA" wrote in news:bCurd.428910
$wV.5924@attbi_s54:

Why would you even try to get equipment replaced because of negligence on
your own part?



Perhaps because this is the specific policy of many of the major rod
companies. Think of it as insurance that you pay that's included in the
price of the rod. You've paid for this-- you're entitled to it.

About three months ago, my wife trashed a fairly new tire on a curb. I
brought it in to the shop where I bought it, fully expecting to buy a new
tire at full price. The guy behind the counter told me that part of the
price of the original tire was insurance, and that the tire was replaceable
for free, or for $26 if I wanted to buy the insurance on the replacement
tire. Should I have insisted on paying full price because it wasn't their
fault?



Scott