I pulled an Al

Surprised no one has mentioned GLoomis. My Granddaughter broke the tip off one
of mine in the car window and they had a flat rate (I forget exactly, but
something like $50) and no questions. They even let me trade up to another
model (for the difference in retail price). Sent me the new rod and asked that
I send them the broken rod in the shipping tube. Trusted me from the get
go...and I appreciated it.

mhood

Bob La Londe wrote:

I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent
them a rod I gave my son for his birthday. I set a tool box down on it when
fishing and broke it. Out of warranty, and definitely not the fault of the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods.
(I like these for light spinner baits and crank baits.) One was definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod broke
off in transit to the ABA classic in November. The rod had seen very little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com

Surprised no one has mentioned GLoomis. My Granddaughter broke the tip off one
of mine in the car window and they had a flat rate (I forget exactly, but
something like $50) and no questions. They even let me trade up to another
model (for the difference in retail price). Sent me the new rod and asked that
I send them the broken rod in the shipping tube. Trusted me from the get
go...and I appreciated it.

mhood

Bob La Londe wrote:

I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent
them a rod I gave my son for his birthday. I set a tool box down on it when
fishing and broke it. Out of warranty, and definitely not the fault of the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods.
(I like these for light spinner baits and crank baits.) One was definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod broke
off in transit to the ABA classic in November. The rod had seen very little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com

Surprised no one has mentioned GLoomis. My Granddaughter broke the tip off one
of mine in the car window and they had a flat rate (I forget exactly, but
something like $50) and no questions. They even let me trade up to another
model (for the difference in retail price). Sent me the new rod and asked that
I send them the broken rod in the shipping tube. Trusted me from the get
go...and I appreciated it.

mhood

Bob La Londe wrote:

I was going through all my rods and could not believe the number of rods I
broke in the last year. I decided to box them and send them back to the
various manufacturers.

Some legitimately should be replaced under warranty for things like bad
guide wrapping or eyelet inserts popping out. Others were broken due to my
carelessness and a few I just don't know why the broke. With each one I
included an honest description of how they got broken and what was wrong
with them. I also included a check for $10 for return shipping with each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them. I sent
them a rod I gave my son for his birthday. I set a tool box down on it when
fishing and broke it. Out of warranty, and definitely not the fault of the
rod. They sent back a better quality rod than the broken one because the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had popped
out, and I "found" the tip broken off the other. I think atleast one of
them was less than a year old, but I could not find the receipts. The
arrived the day after the Silstar rod with a note about things I should do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No problem.
One was no longer in production so they upgrade to slightly more expensive
rod. I had no receipts included with these rods. These arrived back the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods. Both were
defective. One had bad eyelet wrap glue and the eyes were coming off the
other broke mid section when it was picked up with very little use or abuse
(I don't care for these all that much because they are heavy.) I received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for 5 rods.
(I like these for light spinner baits and crank baits.) One was definitely
defective, and one was stepped on. I haven't yet heard from them. They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the rod broke
off in transit to the ABA classic in November. The rod had seen very little
use, and I don't think I did anything to damage it. When I took it out of
the rod cover the tip was hanging from the line. I haven't heard from them
yet. The did cash my check. It hit my account on the 24th. The package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse. No
response.

I would say that Silstar and St Croix both went beyond what they were
obligated to do. I am concerned about Lamiglass and Fenwick. I haven't a
clue what to think about Bass Pro Shops given their normally more than
generous return policy.

Bob La Londe
www.YumaBassMan.com

Hey Dave, mine are all suffering from lack of use... what are you going to
do about that?


"D. Norton" wrote in message
...
No Bill, Any rod I build comes with a lifetime warranty.That is my
lifetime
not the end user. If a rod is damaged through no fault of the owner I
repair
or replace it, period. That is our policy and it will remain so.

However if the rod has been damaged by abuse or misuse,our policy is that
we
will repair or replace at the owner's expense. I have actually had one guy
tell me that he backed over the rod with his truck. And then had the
unmitigated gall to ask what I would do about it.

In Bob LaLonde's case his poor choice of subject headings says it all "I
pulled an Al" indeed !

--
Dave Norton
Millennium Custom Rods

Hey Dave, mine are all suffering from lack of use... what are you going to
do about that?


"D. Norton" wrote in message
...
No Bill, Any rod I build comes with a lifetime warranty.That is my
lifetime
not the end user. If a rod is damaged through no fault of the owner I
repair
or replace it, period. That is our policy and it will remain so.

However if the rod has been damaged by abuse or misuse,our policy is that
we
will repair or replace at the owner's expense. I have actually had one guy
tell me that he backed over the rod with his truck. And then had the
unmitigated gall to ask what I would do about it.

In Bob LaLonde's case his poor choice of subject headings says it all "I
pulled an Al" indeed !

--
Dave Norton
Millennium Custom Rods

You need to be shot Jerry... remember Beetlejuice or Vern?


"Jerry Barton (NervisRek)" wrote in message
...
LORD, forgive me for even asking this, and perhaps waking the sleeping
idiot
savant, but where has AL been lately. Kinda' scary and quiet. Maybe he's
working on those back order lures.

You need to be shot Jerry... remember Beetlejuice or Vern?


"Jerry Barton (NervisRek)" wrote in message
...
LORD, forgive me for even asking this, and perhaps waking the sleeping
idiot
savant, but where has AL been lately. Kinda' scary and quiet. Maybe he's
working on those back order lures.

Meet me at Williamsport, your choice of dates!

--
Dave Norton
Millennium Custom Rods
"Charles Summers" wrote in message
...
Hey Dave, mine are all suffering from lack of use... what are you going to
do about that?


"D. Norton" wrote in message
...
No Bill, Any rod I build comes with a lifetime warranty.That is my
lifetime
not the end user. If a rod is damaged through no fault of the owner I
repair
or replace it, period. That is our policy and it will remain so.

However if the rod has been damaged by abuse or misuse,our policy is that
we
will repair or replace at the owner's expense. I have actually had one
guy
tell me that he backed over the rod with his truck. And then had the
unmitigated gall to ask what I would do about it.

In Bob LaLonde's case his poor choice of subject headings says it all "I
pulled an Al" indeed !

--
Dave Norton
Millennium Custom Rods

Meet me at Williamsport, your choice of dates!

--
Dave Norton
Millennium Custom Rods
"Charles Summers" wrote in message
...
Hey Dave, mine are all suffering from lack of use... what are you going to
do about that?


"D. Norton" wrote in message
...
No Bill, Any rod I build comes with a lifetime warranty.That is my
lifetime
not the end user. If a rod is damaged through no fault of the owner I
repair
or replace it, period. That is our policy and it will remain so.

However if the rod has been damaged by abuse or misuse,our policy is that
we
will repair or replace at the owner's expense. I have actually had one
guy
tell me that he backed over the rod with his truck. And then had the
unmitigated gall to ask what I would do about it.

In Bob LaLonde's case his poor choice of subject headings says it all "I
pulled an Al" indeed !

--
Dave Norton
Millennium Custom Rods

Sir, I did not assume anything at all. As I said in another post. Your
subject heading said it all!

--
Dave Norton
Millennium Custom Rods
"Bob La Londe" wrote in message
...
You Mr Norton are entitled to your opinion. You made your own
assumptions.
In the case of the rod that was broken by my putting a tool box down on
it.
I tried to buy a replacement for my son and NONE WAS AVAILABLE. I hoped
the
manufacturer would be able to find me a replacement, repair it, or sell me
a
new one from stock. I never asked a single manufacturer to give me a free
rod. You assumed the worst. I could in turn assume the worst about you,
and say I think you are projecting your worst problems with clients on
others, but instead I choose to assume you simply read more into it than I
wrote. I don't know anything about rod building or what is or isn't
repairable. I sent the rod to the manufacturer to find out, and I was
just
sharing my surprisingly good experience with others here. You chose to
put
a more negative face on it. That is your choice. I certianly di not
expect
manufacturers to send me free repalcemtns for rods I clearly indicated and
black and white that I had broken.

Its amazing to me how people can say some things or chose to put their own
spin on things or even fail to understand things when they are behind a
keyboard.



--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"D. Norton" wrote in message
...
I need to amend my earlier post. My reply was to Bob Rickard. In 11 yrs.
of
building rods I have had two occasions where a client has admitted to
breaking a rod due to their own misuse. When asked what I could do for
them,
I replied "nothing"! Except to rebuild the rod at their expense.

Mr. LaLonde , no offense meant. But for you to even think that a
manufacturer might replace a rod broken by misuse, at some discount is
somewhat dishonest in my mind. Your subject heading sez it all!

--
Dave Norton
Millennium Custom Rods
"Bob La Londe" wrote in message
...
I e-mailed BPS customer service, and they said two rods were shipped
back
to
me. The other should be showing up anyday. I don't know why they
wouldn't
have put them both in the same tube.
--
** FREE Fishing Lures
** Weekly drawing
** Public Fishing and Boating Forums
** www.YumaBassMan.com


"Charles B. Summers" wrote in message
...
FWIW: I like the BPS Bionic Blade spinning rods, so I'm curious of why
they
only sent one? Doesn't change my way of thinking, but you didn't tell
us
their explaination.

I'm also inclined to agree with Rickard on this. If you know you broke
it...
then you ought to be the one responsible for replacing it. Same goes
for
the
manufacturer... if it's defective, then it's only right that they eat
the
costs on it and hope that they learn something that can help them
build
a
better product.

It's nice to know that there are businesses that do take care of their
customers. I've been seeing less and less of that in the past few
years.

I can't really remember how many rods that I've broken in my
lifetime...
I'd
really hate to think about it.


"Bob La Londe" wrote in message
...
I was going through all my rods and could not believe the number of
rods
I
broke in the last year. I decided to box them and send them back to
the
various manufacturers.

Some legitimately should be replaced under warranty for things like
bad
guide wrapping or eyelet inserts popping out. Others were broken
due
to
my
carelessness and a few I just don't know why the broke. With each
one
I
included an honest description of how they got broken and what was
wrong
with them. I also included a check for $10 for return shipping with
each
package except for Lamiglass which specifies 14.50 on their website.

Here is what I have so far.

Silstar/Pinnacle. One Rod Sent. The fastest return was from them.
I
sent
them a rod I gave my son for his birthday. I set a tool box down on
it
when
fishing and broke it. Out of warranty, and definitely not the fault
of
the
rod. They sent back a better quality rod than the broken one
because
the
broken one was no longer in production. No problems, no questions.

St Croix one rod was definitely defective with an insert that had
popped
out, and I "found" the tip broken off the other. I think atleast
one
of
them was less than a year old, but I could not find the receipts.
The
arrived the day after the Silstar rod with a note about things I
should
do
to take better care of my rods.

Quantum. Two rods. Both probably broken from carelessness. No
problem.
One was no longer in production so they upgrade to slightly more
expensive
rod. I had no receipts included with these rods. These arrived
back
the
same day as the St Croix rods.

Bass Pro Shops. Returned two identical Bionic Blade IM-8 rods.
Both
were
defective. One had bad eyelet wrap glue and the eyes were coming
off
the
other broke mid section when it was picked up with very little use
or
abuse
(I don't care for these all that much because they are heavy.) I
received
one brand new replacement today, with reason why they only sent one.

Fenwick. Sent two almost new Eagle GT rods along with a receipt for
5
rods.
(I like these for light spinner baits and crank baits.) One was
definitely
defective, and one was stepped on. I haven't yet heard from them.
They
received my package on t he 17th.

Lamiglas. Sent one 3 wt rod with receipt, and a check for 14.50.
definitely under warranty damage was questionable. The tip of the
rod
broke
off in transit to the ABA classic in November. The rod had seen
very
little
use, and I don't think I did anything to damage it. When I took it
out
of
the rod cover the tip was hanging from the line. I haven't heard
from
them
yet. The did cash my check. It hit my account on the 24th. The
package
was delivered to them on the 17th.

Pflueger. Sent two rods with no receipt. Both damaged by abuse.
No
response.

I would say that Silstar and St Croix both went beyond what they
were
obligated to do. I am concerned about Lamiglass and Fenwick. I
haven't
a
clue what to think about Bass Pro Shops given their normally more
than
generous return policy.

Bob La Londe
www.YumaBassMan.com