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Finally some nice weather here in Michigan, and having a day off work i headed north to fish a favorite stretch of the AuSable. Water levels now down from the snow melt, temp rising, and it feels great being on the water again.. until, one hour downstream my favorite streamer rod (sage xp) for no apparent reason, breaks near the butt section. More then likely it was nicked, or chipped somewhere last fall and just gave way. Upset (the fishing was great until then) i made the trek back to my truck and drove home to call Sage and inquire as to getting the rod replaced. The "official trout" opener is in just over a week here and i don't want to be without my go-to rod. I'd never broken a rod before so had no experience in dealing with an issue like this first hand, however, i as upset as i was at the rod breaking (i understand this happens, and will probably happen again) i was more upset at the 6 week time Sage told me it would take to "fix or repair" the rod... 6 weeks??? thats a healthy portion of trout season. Actually, a fair percentage of the entire year! IMHO. I'm sure this has been discused here before by somebody, and i'm more or less just venting, but for a rod company that promotes itself as a world leader (with world leading prices i may add) 6 weeks seems a bit unreasonalbe to me.. Are all rod companies as slow in turning around on a repair or replacement? Sorry to carry on about this. Just wanted others experience or thoughts. |
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I know that this doesn't help you, but I recently sent an older broken rod
back to Loomis. I got a new rod back in 5 days. I didn't know that UPS was that fast! thanks Loomis. wrote in message ... Finally some nice weather here in Michigan, and having a day off work i headed north to fish a favorite stretch of the AuSable. Water levels now down from the snow melt, temp rising, and it feels great being on the water again.. until, one hour downstream my favorite streamer rod (sage xp) for no apparent reason, breaks near the butt section. More then likely it was nicked, or chipped somewhere last fall and just gave way. Upset (the fishing was great until then) i made the trek back to my truck and drove home to call Sage and inquire as to getting the rod replaced. The "official trout" opener is in just over a week here and i don't want to be without my go-to rod. I'd never broken a rod before so had no experience in dealing with an issue like this first hand, however, i as upset as i was at the rod breaking (i understand this happens, and will probably happen again) i was more upset at the 6 week time Sage told me it would take to "fix or repair" the rod... 6 weeks??? thats a healthy portion of trout season. Actually, a fair percentage of the entire year! IMHO. I'm sure this has been discused here before by somebody, and i'm more or less just venting, but for a rod company that promotes itself as a world leader (with world leading prices i may add) 6 weeks seems a bit unreasonalbe to me.. Are all rod companies as slow in turning around on a repair or replacement? Sorry to carry on about this. Just wanted others experience or thoughts. --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.656 / Virus Database: 421 - Release Date: 4/9/2004 |
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wrote in message ... 6 weeks seems a bit unreasonalbe to me.. Are all rod companies as slow in turning around on a repair or replacement? Sorry to carry on about this. Just wanted others experience or thoughts. It seems about average. I fish pretty hard and I have broken more rods than I care to admit to in public. Orvis runs a full six weeks turn-around in my many experiences. So does St. Croix. The fastest turn-around ever for me was on a Bass Pro brand that cost all of $120. Brought it into the store and walked out with a new one. No questions, no delays. I think they do this (long turn around) deliberately as a measure of control. You're going to be a bit more careful if you're without the rod for a couple months. Also, as in the case of Orvis with me, I ended up purchasing a duplicate of my favorite 9' six weight so I always have a back-up. I mean, what are the chances I'll break TWO rods of the same weight on the same trip? (I did break three rods on one trip to Minnesota, but a 36" channel cat and a very windy day in a boat had a lot to do with that!) |
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"Cornmuse" wrote in
: wrote in message ... 6 weeks seems a bit unreasonalbe to me.. Are all rod companies as slow in turning around on a repair or replacement? Sorry to carry on about this. Just wanted others experience or thoughts. It seems about average. I fish pretty hard and I have broken more rods than I care to admit to in public. Orvis runs a full six weeks turn-around in my many experiences. So does St. Croix. The fastest turn-around ever for me was on a Bass Pro brand that cost all of $120. Brought it into the store and walked out with a new one. No questions, no delays. I think they do this (long turn around) deliberately as a measure of control. You're going to be a bit more careful if you're without the rod for a couple months. Also, as in the case of Orvis with me, I ended up purchasing a duplicate of my favorite 9' six weight so I always have a back-up. I mean, what are the chances I'll break TWO rods of the same weight on the same trip? (I did break three rods on one trip to Minnesota, but a 36" channel cat and a very windy day in a boat had a lot to do with that!) Loomis has a near-overnight replacement policy, but they charge for it (no lifetime warrantee for those guys). A six week turnaround sounds a little long, but not crazy long. That's about what my Orvis rod took to get back--that was a workmanship issue. Scott |
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Thanks to those who replied.. I fish pretty hard myself, and i have
other rods i can use at this time, but i guess my point of being upset at things here was that when i laid down the money (my understanding has always been you get what you pay for) i was not only getting a fine casting rod, but world class customer service as well. I spoke with my friend this morning who is a full time guide and outfitted his clients with Sage last i knew. Come to find out, he had 2 rods break thus far this steelhead season, and was left with out 2 rods for over a month, and was forced to purchase 2 new rods (as you hinted at in your post). So, then it comes down to why the high cost of the rod in the first place? 2 seasons ago the dealer at the shop told me it was mostly to cover the cost of replacing it if it ever broke.. "unconditionally". The financial cost of a fly rod is one thing, but being stuck with out one when the hendricksons are starting, feels like making snowmobile payments in a winter with no snow. Maybe it would not seem so bad if the lady from Sage i spoke to at least SEEMED sympathetic.. She apparently had no care whatso ever that i really wanted (needed?) this rod in 10 days. Maybe you don't always get what you pay for ? LOL... Congrats on the 36 " catfish! -------- It seems about average. I fish pretty hard and I have broken more rods than I care to admit to in public. Orvis runs a full six weeks turn-around in my many experiences. So does St. Croix. The fastest turn-around ever for me was on a Bass Pro brand that cost all of $120. Brought it into the store and walked out with a new one. No questions, no delays. I think they do this (long turn around) deliberately as a measure of control. You're going to be a bit more careful if you're without the rod for a couple months. Also, as in the case of Orvis with me, I ended up purchasing a duplicate of my favorite 9' six weight so I always have a back-up. I mean, what are the chances I'll break TWO rods of the same weight on the same trip? (I did break three rods on one trip to Minnesota, but a 36" channel cat and a very windy day in a boat had a lot to do with that!) |
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Tyler 6 weeks seems a bit unreasonalbe to me.. Are all rod companies Tyler as slow in turning around on a repair or replacement? Sorry to Tyler carry on about this. Just wanted others experience or Tyler thoughts. I got my Winston back in about two weeks. And I'm on the other side of the Atlantic. -- Jarmo Hurri Commercial email countermeasures included in header email address. Remove all garbage from header email address when replying, or just use . |
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JR wrote:
You're getting a lifetime of repairs, unconditionally. Six weeks is nothing. I'll bet that "six weeks" is just the standard answer. The trick is to learn how to deal with customer service reps. If you are very polite, and if you're are lucky enough to reach someone who is having a good day (otherwise, call back later), and if you explain your situation clearly and calmly, you will get better turnaround. Don't ask for a hard deadline -- only ask for some priority consideration, because it's your favorite rod and you don't want to fish with some second-best non-Sage POS. :-) It works for me. -- Cut "to the chase" for my email address. |
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rw wrote:
........ The trick is to learn how to deal with customer service reps. If you are very polite, and if you're are lucky enough to reach someone who is having a good day (otherwise, call back later), and if you explain your situation clearly and calmly, you will get better turnaround. Don't ask for a hard deadline -- only ask for some priority consideration, because it's your favorite rod and you don't want to fish with some second-best non-Sage POS. :-) Good advice. Also, saying things like "I *thought* by paying such a large amount for the rod, I was also paying for good customer service.....", or anything else bordering on the sarcastic (not that Tyler necessarily did, mind you), are guaranteed to make the service rep a whole lot less likely to want to give that special consideration. JR |
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"rw" wrote: I'll bet that "six weeks" is just the standard answer. The trick is to learn how to deal with customer service reps. If you are very polite, and if you're are lucky enough to reach someone who is having a good day (otherwise, call back later), and if you explain your situation clearly and calmly, you will get better turnaround. Don't ask for a hard deadline -- only ask for some priority consideration, because it's your favorite rod and you don't want to fish with some second-best non-Sage POS. :-) It works for me. What he said. I have always found that it works best if you don't make demands, and just ask "can you fix it, I'll pay whatever it takes" instead of "fix this piece of crap right now or else". I recently returned a pair of badly mangled Action Optics sunglasses (my fault) with a polite request to repair them at my expense, they quickly shipped back a brand new pair at no cost to me. |
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On Thu, 15 Apr 2004 16:11:42 GMT, rw
wrote: JR wrote: You're getting a lifetime of repairs, unconditionally. Six weeks is nothing. I'll bet that "six weeks" is just the standard answer. The trick is to learn how to deal with customer service reps. If you are very polite, and if you're are lucky enough to reach someone who is having a good day (otherwise, call back later), and if you explain your situation clearly and calmly, you will get better turnaround. Don't ask for a hard deadline -- only ask for some priority consideration, because it's your favorite rod and you don't want to fish with some second-best non-Sage POS. :-) It works for me. When one of my St.Croixs broke (reel seat came loose) I had my wife call them (I had to work) to ask about return instructions. They gave her an answer like six weeks and she explained that it was my only trout rod, which it was at the time. They turned it around in less than a week. g.c. |
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Sage wrote me back today, stating the rod could be back in my hands within 12 days. And yes, i did mention this rod was indeed my favorite! JR wrote: You're getting a lifetime of repairs, unconditionally. Six weeks is nothing. I'll bet that "six weeks" is just the standard answer. The trick is to learn how to deal with customer service reps. If you are very polite, and if you're are lucky enough to reach someone who is having a good day (otherwise, call back later), and if you explain your situation clearly and calmly, you will get better turnaround. Don't ask for a hard deadline -- only ask for some priority consideration, because it's your favorite rod and you don't want to fish with some second-best non-Sage POS. :-) It works for me. -- Cut "to the chase" for my email address. |
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wrote:
..Sad story about a broken friend snipped... I have to admit that I've broken Sage rods 8 or ten times. I take the rod to the dealer, Kaufmann's in Belleview Washington in this case, and they send it in to Sage. Once it took 8 days, last week it only took 3 days. I pay for shipping and handling, and let the shop take care of any discussions. My best guess is that your rod will be promised in 6 weeks, and will show up in less than 2 weeks. Had it been a T&T rod, you could expect 6 months. One local dealer quit carrying them because the service was so bad, I started telling the story to another dealer, and he popped up with the T&T name in the middle of the story. "A great rod, just don't break it" Chas remove fly fish to reply http://home.comcast.net/~chas.wade/w...ome.html-.html San Juan Pictures at: http://home.comcast.net/~chasepike/wsb/index.html |
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On Thu, 15 Apr 2004 17:40:50 GMT, Chas Wade
wrote: Had it been a T&T rod, you could expect 6 months. One local dealer quit carrying them because the service was so bad, I started telling the story to another dealer, and he popped up with the T&T name in the middle of the story. "A great rod, just don't break it" Yep. Been there, done that. g -- Charlie... |
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Sorry if i was coming accross as being sarcastic, as it wasn't my
intent. I was only trying to express what the dealer at the fly shop i purchsed this rod from, when he stated that in purchasing a Sage rod, i could expect nothing short of world leading performance and customer service. As i mentioned before, i have never had to send a rod in for repair or replacement, and i was only asking for opoinions as to if 6 weeks is "normal". I never said a word to the lady at Sage whom i spoke with about "expecting or paying for" good customer service. Again, i apoligize for the tone i may have presented.. Just was a frustrating day is all. rw wrote: ........ The trick is to learn how to deal with customer service reps. If you are very polite, and if you're are lucky enough to reach someone who is having a good day (otherwise, call back later), and if you explain your situation clearly and calmly, you will get better turnaround. Don't ask for a hard deadline -- only ask for some priority consideration, because it's your favorite rod and you don't want to fish with some second-best non-Sage POS. :-) Good advice. Also, saying things like "I *thought* by paying such a large amount for the rod, I was also paying for good customer service.....", or anything else bordering on the sarcastic (not that Tyler necessarily did, mind you), are guaranteed to make the service rep a whole lot less likely to want to give that special consideration. JR |
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Charlie Wilson wrote:
"rw" wrote: I'll bet that "six weeks" is just the standard answer. The trick is to learn how to deal with customer service reps. If you are very polite, and if you're are lucky enough to reach someone who is having a good day (otherwise, call back later), and if you explain your situation clearly and calmly, you will get better turnaround. Don't ask for a hard deadline -- only ask for some priority consideration, because it's your favorite rod and you don't want to fish with some second-best non-Sage POS. :-) It works for me. What he said. I have always found that it works best if you don't make demands, and just ask "can you fix it, I'll pay whatever it takes" instead of "fix this piece of crap right now or else". I recently returned a pair of badly mangled Action Optics sunglasses (my fault) with a polite request to repair them at my expense, they quickly shipped back a brand new pair at no cost to me. Ditto again. Realize, everybody that breaks a rod *needs* it back ASAP. I talked with a very friendly, and helpful lady at Sage. They were backed up with warranty work, but I was able to get my rod back in 2 weeks. Not sure how I did it.....I don't seem to have the same effect on my wife. ;-) brians |
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Good point, i'm not actually stuck with no rod at all, just my favorite
rod. I should have said i was stuck with out my fav. rod for the upcoming opening of trout season..(i know whining dosn't help, i just feels good sometimes) I'm sure everybody has one "go to rod" they feel most comfortable with. I have a RPL690-4 that has been through everything and (greatfully) it has never broken on me! btw. Sage charges $30.00 now for shipping (which still is great price for a repaired or replaced rod) ....snip =A0=A0=A0=A0=A0=A0=A0=A0=A0=A0The financial cost of a fly rod is one thing, but being stuck with out one when the hendricksons are starting, ... but as you said, you're not really stuck without a rod, are you? feels like making snowmobile payments in a winter with no snow. another thing whining about wouldn't help...... Maybe it would not seem so bad if the lady from Sage i spoke to at least SEEMED sympathetic.. She apparently had no care whatso ever that i really wanted (needed?) this rod in 10 days. =A0 Maybe you don't always get what you pay for ? LOL... I have broken the tip section of my RPL 5wt 4pc three times over the years. Once entirely my own fault (drove off with it on the roof of my rig, which I freely admitted to Sage), once kinda my fault (rod tip all caught up in overhead branches in the heat of fighting a fish), and once the fault of the fishing gods (just snapped during the fight). I don't remember exactly the turn-around time in each case, but it seems to me it varied between 2 and 6 weeks. The last time, Sage--without my asking for it--refurbished the cork of the grip and replaced the second-to-top section (which had a small chip in it) as well as the tip. Cost $20 bucks S&H each time. At the time I bought the 5wt RPL it was the top of Sage's line. I have a 7wt Sage for steelhead which is the model that was TOTL when I bought it. I've got a less expensive 6wt back-up rod that can substitute well enough for either of them while they're in the shop. You're getting a lifetime of repairs, unconditionally. Six weeks is nothing. JR |
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wrote... Sage wrote me back today, stating the rod could be back in my hands within 12 days. And yes, i did mention this rod was indeed my favorite! I can state from personal experience that it's FAR better to overestimate the timeline for a job than underestimate. My guess is that Sage probably feels the same way. If they had told you ten days and then the job took twelve, you'd be disappointed. The way they handled it, you're now very happy with the twelve days. -- TL, Tim ------------------------ http://css.sbcma.com/timj |
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rw wrote in news:YdBfc.11825$A_4.9197
@newsread1.news.pas.earthlink.net: I didn't think you were coming across as sarcastic, Tyler. My point was that there is a psychological approach to dealing with customer service reps that works -- and not just those of rod makers but all of them, especially computer hardware and software reps. 100% agreed, and it goes further than customer service reps. Most people, given the opportunity, are actually happy to please other people, especially if it doesn't require much extra effort on their part. Polite requests, an indication of how much you would value their effort, and a thank you at the end, go a very long way. In the end, you go away happy haven gotten what you need, and the person helping you goes away feeling happy that they've helped you. The only exceptions I've found to this took place mainly in the New York City area. I have a wonderfully amusing story about how I ripped up my credit card form at the Long Island Marriot the morning after my wedding, when far too much of my effort went into actually getting my $350/night executive sweet cleaned up in the middle of the night, after they rented it out for a nooner, to be followed by demanding they contact a locksmith with a torch to open up the safety deposit box that they managed to jam shut. It was great. I've never yelled so loud since. Scott |
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Well said, and good perspective. :)
---- I didn't think you were coming across as sarcastic, Tyler. My point was that there is a psychological approach to dealing with customer service reps that works -- and not just those of rod makers but all of them, especially computer hardware and software reps. These poor employees are always dealing with people who have problems. They get lots of calls from irate, dissatisfied customers. It must be a lousy way to make a living. I find that if I introduce myself in a pleasant, cheerful way (even though I might be really ****ed off), they often make a special effort to help. If I can make them feel good about what they're doing -- that is, helping me -- it gets results. I try to remind myself that the goal is to fix the problem, not to vent my spleen. :-) -- Cut "to the chase" for my email address. |
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Glad you have a sense of humor about it! $350.00 a night?!? and rented out for a nooner? LOL ----- The only exceptions I've found to this took place mainly in the New York City area. I have a wonderfully amusing story about how I ripped up my credit card form at the Long Island Marriot the morning after my wedding, when far too much of my effort went into actually getting my $350/night executive sweet cleaned up in the middle of the night, after they rented it out for a nooner, to be followed by demanding they contact a locksmith with a torch to open up the safety deposit box that they managed to jam shut. It was great. I've never yelled so loud since. Scott |
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6 months on a T&T? ok, i have a new perspective on it all i guess. I
didn't mean to bring up brand name "bashing" or anything. I like my Sage rods for how they cast, period. My lack of experience dealing with broken rods had my expectations skewered i think.. The concept you shared on how Kaufmanns handles things with you is GREAT!! ..Sad story about a broken friend snipped... I have to admit that I've broken Sage rods 8 or ten times. I take the rod to the dealer, Kaufmann's in Belleview Washington in this case, and they send it in to Sage. Once it took 8 days, last week it only took 3 days. I pay for shipping and handling, and let the shop take care of any discussions. My best guess is that your rod will be promised in 6 weeks, and will show up in less than 2 weeks. Had it been a T&T rod, you could expect 6 months. One local dealer quit carrying them because the service was so bad, I started telling the story to another dealer, and he popped up with the T&T name in the middle of the story. "A great rod, just don't break it" Chas |
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Scott Seidman wrote:
... I have a wonderfully amusing story about how I ripped up my credit card form at the Long Island Marriot the morning after my wedding, when far too much of my effort went into actually getting my $350/night executive sweet cleaned up in the middle of the night, after they rented it out for a nooner, ... Oh man, that is SO wrong on so many levels, I mean at $350 a night you'd expect she'd be able to clean up pretty well all by herself. ;-) -- Ken Fortenberry |
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Snipped Tyler's tale of woe
Sage fixed one of mine in 10 days. Differences between yours and mine we 1. I took it to a Sage dealer who handled it. Cost = $20. 2. A tip was broken. 3. My dealer was in Oregon. 4. It was fixed in the off season. 5. I do not have a favorite rod, but the broken one was NOT the rod I use most. FWIW when yours returns, is it as good or better than the original? Since mine was a tip replacement I cannot tell the difference. Cortland replaced the butt section of one of their rods for my son and we could tell that it cast differently. When you get yours back, give us an update. Good luck! John |
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Ken Fortenberry wrote in
: Scott Seidman wrote: ... I have a wonderfully amusing story about how I ripped up my credit card form at the Long Island Marriot the morning after my wedding, when far too much of my effort went into actually getting my $350/night executive sweet cleaned up in the middle of the night, after they rented it out for a nooner, ... Oh man, that is SO wrong on so many levels, I mean at $350 a night you'd expect she'd be able to clean up pretty well all by herself. ;-) Splork-vang-mu Unbelieveable day, that was. I call them the morning of the wedding, asking what time I could check in. They told me 4PM!! OK, I say, realizing it might put a kink in my day, but I'm still nice at this point. I get there at 4, about an hour before I need to show up to deal with the photographer. They tell me my room wasn't ready. Keep in mind, I'm paying $350 for this room. But, I'm still nice at this point. I ask very nicely if it would be OK if I left my bag, if they could take my imprint and check me in when they can, and if I could drop my travel docs and cash in their safe deposit box. I get there around 1AM, and go up to the room. Given an early departure, I want to grab my safe deposit contents, so I go down to the front desk. The place is still real busy. I give them my key, and they can't get the damn box open!! I suggested very nicely that they work on it somehow and get it open before early morning. I go back up to the room to (well, never mind why). My new wife, who had expected me to be gone for only five minutes, which turned into about 20, had been poking around the room. The towels, the soap, and such were clearly wet, there were unopened (thankfully) condom packages on the nightstand, and there was a pair of panties on the couch that didn't belong to either one of us (at least that was her story). Back down to the front desk. I was testy by this point. I reach the front desk to find a custodian behind it, wailing away at my particular safe deposit box with a big sledge!! No ****, this was just the way things were going down. Enough was enough. I asked immediately for the manager, and just blew up. I told her that this was unacceptable, and asked if they were running a hotel or a brothel. I informed them that their housekeeping staff had better beat me back up to the room to take care of things. I told them that they were off their rockers if they thought I was going to pay for this room, and they ripped up the bill. I informed the manager that as soon as I left the desk, her next action would be to call an on-call locksmith, and get the guy over there with a torch. As soon as the safe deposit box was open, they were to call my room, and the manager on duty was then to walk the contents of the box to my room and hand it to me personally, and god help them if anything were missing. I couldn't believe that my 2AM tirade in their lobby was actually gathering a crowd. My requests were pretty much all honored! Flew to Alaska the next morning. Rembering that I needed to fly back through New York and spend a night in order to close my round trips, I called another hotel to make that reservation, cancelling my Marriot stay. After the Alaska trip, I get to the new hotel, to be told "we're sorry sir, but a jury has been sequestered here, so we don't have your room." Maybe it was the look on my face, but the night manager immediately upgraded me to their biggest suite at no extra cost. The place had a terrace as big as my living room, bathtub, jacuzzi, stand up shower, bidet, full bar, full entertainment center. Plus, down the hall, there were two really nice bailiffs stationed, making sure the sequestered jurors didn't get into trouble. They told some wonderful stories about Al Sharpton's courtroom antics. Scott |
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wrote in message ... Finally some nice weather here in Michigan, and having a day off work i headed north to fish a favorite stretch of the AuSable. Water levels now down from the snow melt, temp rising, and it feels great being on the water again.. until, one hour downstream my favorite streamer rod (sage xp) for no apparent reason, breaks near the butt section. More then likely it was nicked, or chipped somewhere last fall and just gave way. God's river, gonna be up there for opening weekend and again on May 6th. Can not wait. Upset (the fishing was great until then) i made the trek back to my truck and drove home to call Sage and inquire as to getting the rod replaced. The "official trout" opener is in just over a week here and i don't want to be without my go-to rod. I'd never broken a rod before so had no experience in dealing with an issue like this first hand, however, i as upset as i was at the rod breaking (i understand this happens, and will probably happen again) i was more upset at the 6 week time Sage told me it would take to "fix or repair" the rod... 6 weeks??? thats a healthy portion of trout season. [snip], but for a rod company that promotes itself as a world leader (with world leading prices i may add) 6 weeks seems a bit unreasonalbe to me.. Are all rod companies as slow in turning around on a repair or replacement? Sorry to carry on about this. Just wanted others experience or thoughts. I don't find six weeks to be excessively slow, diamondback took two months to fix two rods, T&T took 6 once (In their defense it was a rod they had quit making 4 years early but they went out to the "shack" and found a blank and made me another). When I sent my sage LL in for repair I was quoted six weeks but the conversation went something like this... Sage: "Mr. Knight, we will repair or replace your rod and it should be ready in about 4-6 weeks" Me: "That's my favorite dry fly rod and the sulfurs are coming off great in SW Wisconsin" Sage: "I know Mr. Knight but we do have a number of folks ahead of you" Me. "How do you file those warranty cards people send in?" Sage "Alphabetically by name" Me: "Is it nearby?" Sage "yes" Me: "will you go look me up?" Sage: "sure, just a minute Mr. Knight" small delay.... Sage " er, Mr. Knight, we'll speed you up a little, would that be satisfactory?" Me. "yes and thank you" a few days later Fed Ex delivered a new sage 389-3 LL to my door. Being a gear whore has it's benefits. |
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"Scott Seidman" wrote... snip After the Alaska trip, I get to the new hotel, to be told "we're sorry sir, but a jury has been sequestered here, so we don't have your room." Maybe it was the look on my face, but the night manager immediately upgraded me to their biggest suite at no extra cost. The place had a terrace as big as my living room, bathtub, jacuzzi, stand up shower, bidet, full bar, full entertainment center. Ahhhh, travel/hotel stories - I know them well. One particularly grueling episode in Biloxi, MS involving lousy flights, lost baggage, a nauseating bus ride, and a hotel manager telling me they had no rooms available ended with my wife and me in the honeymoon suite. There was an incredible amount of red and pink decor, but a nice, comfortable room. Meanwhile, my convention-attending cohorts were unable to SSS because all the pipes in the other convention hotels were frozen (coldest winter on record in Biloxi.) -- TL, Tim ------------------------ http://css.sbcma.com/timj |
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From: "Tim J."
Meanwhile, my convention-attending cohorts were unable to SSS because all the pipes in the other convention hotels were frozen (coldest winter on record in Biloxi.) What sort of group would hold a convention in Biloxi? Eeeeeewww! George Adams "All good fishermen stay young until they die, for fishing is the only dream of youth that doth not grow stale with age." ---- J.W Muller |
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"George Adams" wrote... From: "Tim J." Meanwhile, my convention-attending cohorts were unable to SSS because all the pipes in the other convention hotels were frozen (coldest winter on record in Biloxi.) What sort of group would hold a convention in Biloxi? Eeeeeewww! Quite a few, really: http://www.mscoastcoliseum.com/ .. . .but I think the big draw is the post-convention activities in nearby New Orleans. :) -- TL, Tim ------------------------ http://css.sbcma.com/timj |
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In article ,
"Wayne Knight" wrote: Sage: "I know Mr. Knight but we do have a number of folks ahead of you" Me. "How do you file those warranty cards people send in?" Sage "Alphabetically by name" Me: "Is it nearby?" Sage "yes" Me: "will you go look me up?" Sage: "sure, just a minute Mr. Knight" small delay.... Sage " er, Mr. Knight, we'll speed you up a little, would that be satisfactory?" Me. "yes and thank you" a few days later Fed Ex delivered a new sage 389-3 LL to my door. Being a gear whore has it's benefits. I dont understand, what was it about your warranty card that sped things up? -- Bush is a disgrace to the constitution. See http://www.amconmag.com/12_15_03/feature.html http://www.altpr.org/modules.php?op=...ticle&sid= 39 |
Sage customer service
Steve Sullivan wrote:
"Wayne Knight" wrote: snip Being a gear whore has it's benefits. I dont understand, what was it about your warranty card that sped things up? It wasn't THE warranty card, it was the umpteen DOZEN warranty cards. HTH -- Ken Fortenberry |
Sage customer service
From: Steve Sullivan
"Wayne Knight" wrote: Me. "How do you file those warranty cards people send in?" Sage "Alphabetically by name" Me: "Is it nearby?" Sage "yes" Me: "will you go look me up?" Sage: "sure, just a minute Mr. Knight" small delay.... Sage " er, Mr. Knight, we'll speed you up a little, would that be satisfactory?" Me. "yes and thank you" a few days later Fed Ex delivered a new sage 389-3 LL to my door. Being a gear whore has it's benefits. I dont understand, what was it about your warranty card that sped things up? Maybe because they had to sort through a dozen or so in his name before they found the right one? George Adams "All good fishermen stay young until they die, for fishing is the only dream of youth that doth not grow stale with age." ---- J.W Muller |
Sage customer service
On Fri, 16 Apr 2004 21:20:03 GMT, Steve Sullivan
wrote: In article , "Wayne Knight" wrote: Sage: "I know Mr. Knight but we do have a number of folks ahead of you" Me. "How do you file those warranty cards people send in?" Sage "Alphabetically by name" Me: "Is it nearby?" Sage "yes" Me: "will you go look me up?" Sage: "sure, just a minute Mr. Knight" small delay.... Sage " er, Mr. Knight, we'll speed you up a little, would that be satisfactory?" Me. "yes and thank you" a few days later Fed Ex delivered a new sage 389-3 LL to my door. Being a gear whore has it's benefits. I dont understand, what was it about your warranty card that sped things up? You mean, "What was it about his 50 warranty cards that sped things up?" Peter turn mailhot into hotmail to reply Visit The Streamer Page at http://www.mountaincable.net/~pcharl...ers/index.html |
Sage customer service
"George Adams" wrote in message ... From: Steve Sullivan "Wayne Knight" wrote: Me. "How do you file those warranty cards people send in?" Sage "Alphabetically by name" Me: "Is it nearby?" Sage "yes" Me: "will you go look me up?" Sage: "sure, just a minute Mr. Knight" small delay.... Sage " er, Mr. Knight, we'll speed you up a little, would that be satisfactory?" Me. "yes and thank you" a few days later Fed Ex delivered a new sage 389-3 LL to my door. Being a gear whore has it's benefits. I dont understand, what was it about your warranty card that sped things up? Maybe because they had to sort through a dozen or so in his name before they found the right one? You ever notice that jokes sorta lose their momentum when ya gotta explain the punch line in excruciating detail? Wolfgang with a nod to petah......8 minutes late. :) |
Sage customer service
"Steve Sullivan" wrote in message
... I dont understand, what was it about your warranty card that sped things up? Let me put it another way Steve, at one point not too long ago, I was kind of like the Will Rogers of fly fishing, rarely met a flyrod I did not like ;) |
Sage customer service
"Ken Fortenberry" wrote in message
. .. it was the umpteen DOZEN Speaking of dozen, my missing fly rods turned up, safe and sound! Wayne Glad his babies are safely home. |
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