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Old April 15th, 2004, 01:24 AM
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Default Sage customer service


Finally some nice weather here in Michigan, and having a day off
work i headed north to fish a favorite stretch of the AuSable. Water
levels now down from the snow melt, temp rising, and it feels great
being on the water again.. until, one hour downstream my favorite
streamer rod (sage xp) for no apparent reason, breaks near the butt
section. More then likely it was nicked, or chipped somewhere last fall
and just gave way.

Upset (the fishing was great until then) i made the trek back to my
truck and drove home to call Sage and inquire as to getting the rod
replaced. The "official trout" opener is in just over a week here and i
don't want to be without my go-to rod. I'd never broken a rod before so
had no experience in dealing with an issue like this first hand,
however, i as upset as i was at the rod breaking (i understand this
happens, and will probably happen again) i was more upset at the 6 week
time Sage told me it would take to "fix or repair" the rod... 6 weeks???
thats a healthy portion of trout season. Actually, a fair percentage of
the entire year! IMHO. I'm sure this has been discused here before by
somebody, and i'm more or less just venting, but for a rod company that
promotes itself as a world leader (with world leading prices i may add)
6 weeks seems a bit unreasonalbe to me.. Are all rod companies as slow
in turning around on a repair or replacement? Sorry to carry on about
this. Just wanted others experience or thoughts.

 




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