Simms customer service sucks

I bought a Simms insulated nylon jkt last yr
It was not cheap $150 plus
2 holes developed on the roght sleeve for normal usage
So I called Simms and their csutomer service
At the advice of Tony in Bozeman MT
I spent $4.00 or so to mail it back to Simms
I received an e-mail stating that it was unreparable - I of course already
knew tha
So of course I called costomer service

Renee and Aaron Ttheabolt

atheabolt @simms fishing.com
They both called me a liar and said that thuis was not from normal use
This jerk Aaron Theabolt even cjhallendged my 35 yrs of exoerience w
textiles
If it had been burned by a fire ora chemical spill ther e would be seared
edge
So I reiterated the fact that it was only from noral wear and tear

They did not believe me and they would not replace the jkt
I even found them to be rude!!
I was amazed, dissapointed, disgusted and embarrassed for the Simms company
and their total lack of cocern for thier consimer base
I for one will NEVER buy a Simms produict as they show little concern for
their customer and the products

Fred