Virus help, please

"Wolfgang" wrote in
:

Becky has gotten a virus of some sort on her laptop. Unfortunately,
it prevents us from running the virus protection/removal software
(Norton) so we can't even identify it, let alone do anything about it.
A brief check online suggests that finding any reference to it based
on a description of the effects might be a long and tedious job. I'm
hoping that someone here can at least point me in the right direction.

When she turns the computer on everything runs slowly and, at
apparently random intervals, one or more copies of IE will
open......sometimes as many as 15 or so in rapid succession, all
accessing the same site....or trying to, at any rate. Last night, I
was able to open an IE window myself and begin downloading all of the
latest updates from Norton, but the download couldn't be completed and
I couldn't run the software.

Any help would be greatly appreciated.

Wolfgang




Time to dance the security tango: http://securitytango.com/


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Scott
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