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(Jen) wrote in news:37c557cd.0312110309.5e446447
@posting.google.com: You want to prove I am a spammer - send me something worthwhile and see if it appears on our site or on a splash screen or in the sample database. Oh, and check if we mention your name in the acknowledgement section. Kind regards, Jen I don't know if you're a spammer or not (or particularly care), but the FAQ at your site disturbs me. From the FAQ: ******** Contacting Fishing Log PRO Team Q: I would like to send an e-mail to the authors. Why can't I see any e- mail addresses anywhere in your contact details. A: We decided not to publish our addresses any longer because of hundreds unsolicited e-mails we used to receive every day. Please use the feedback page link to contact us directly. Q: Could I call you or ask you to contact me by phone regarding Fishing Log PRO? A: We do not have a hotline support center. It helps us to cut costs and keep our registration fees very low. If you have any questions - you can always ask us by submitting your query via the feedback page. Make sure you have read this FAQ and be specific when asking questions. ******* Personally, I won't do ANY e-business with anyone I couldn't contact by phone if I needed to, EVER. I don't even know what country you guys are in. While most likely you're legit, sending a credit card number to the nameless and faceless is a really stupid thing to do. Its a high risk way to make a purchase. Even if I were in the market for a fishing log, you wouldn't get my business. Scott |
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![]() "Scott Seidman" wrote in message . 1.4... SNIP Personally, I won't do ANY e-business with anyone I couldn't contact by phone if I needed to, EVER. I don't even know what country you guys are in. While most likely you're legit, sending a credit card number to the nameless and faceless is a really stupid thing to do. Its a high risk way to make a purchase. Even if I were in the market for a fishing log, you wouldn't get my business. I'm not attacking here, but I do have a different point of view.... While I agree that it is slightly more difficult to do business by email, I have an online business and while 99.9% of our customers are fine people we're happy to have for customers, I don't want to hand that other ..1% my home phone number (actually, my second phoneline). My point being, not every business on the internet is run in a dedicated office environment. We run our business from our homes, and our website is our office. We still give our customers our best service possible, everyday. Actually, several times a day! As for credit cards, you're only slightly more at risk over the internet then by handing it to the guy or gal at the restaurant who disappears with it to charge your bill, or the folks at the hotel counter who take an impression of your card for their records, or the folks who take your order over the phone for catalogs, etc, etc, etc. God only knows how many people have access to your card that you don't know at all, and have never met... P.S. The site representitive is from Dublin, Ireland. This, and his address and phone number, can be found through publicly accessible information online. So, our customers could find our phone number if they needed to. -- Andrew Kidd http://www.amiasoft.com/ - Software for the rest of us! http://www.rofb.net/ - ROFB Newsgroup Home |
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"Andrew Kidd" wrote in
news:4csCb.376396$275.1220511@attbi_s53: "Scott Seidman" wrote in message . 1.4... SNIP Personally, I won't do ANY e-business with anyone I couldn't contact by phone if I needed to, EVER. I don't even know what country you guys are in. While most likely you're legit, sending a credit card number to the nameless and faceless is a really stupid thing to do. Its a high risk way to make a purchase. Even if I were in the market for a fishing log, you wouldn't get my business. I'm not attacking here, but I do have a different point of view.... While I agree that it is slightly more difficult to do business by email, I have an online business and while 99.9% of our customers are fine people we're happy to have for customers, I don't want to hand that other .1% my home phone number (actually, my second phoneline). My point being, not every business on the internet is run in a dedicated office environment. We run our business from our homes, and our website is our office. We still give our customers our best service possible, everyday. Actually, several times a day! I'm sure you do provide excellent customer service, but putting in a dedicated phone line with an answering machine is a relatively small expense that might attract customers. At least, your website provides an address. The site in question here doesn't extend that courtesy. I think we can both agree that when you give your credit card to someone, you should at least know what business you're giving it to. As for credit cards, you're only slightly more at risk over the internet then by handing it to the guy or gal at the restaurant who disappears with it to charge your bill, or the folks at the hotel counter who take an impression of your card for their records, or the folks who take your order over the phone for catalogs, etc, etc, etc. God only knows how many people have access to your card that you don't know at all, and have never met... When you deal with reputable online companies with good security policies, you're probably safer than when you hand you're credit card to a waiter. When you deal with small guys who don't know from security, you're asking for trouble. I'm basing this on letters from my web- hosting company that said they found many sites on their own servers that were collecting card numbers on encrypted pages, and then mailing them or storing them on unencrypted pages. P.S. The site representitive is from Dublin, Ireland. This, and his address and phone number, can be found through publicly accessible information online. So, our customers could find our phone number if they needed to. With you're site, you're a corporation. People can find your Tax ID number if they needed it, they can complain to your attorney generals office or better business beaureau if they saw fit. You're not anonymous. There remains something inherently wrong with doing business with an anonymous party. Scott |
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