Garmin's Warrenty

That's comforting Scott. I really don't expect any problems with Garmin from
all I've heard in the past.


"Scott Seidman" wrote in message
I have had nothing but fantastic experience with Garmin Warrantee
service.

When I bought my unit at Amazon for an unbelievable price (essentially,
etrex legend for $150, not counting the $50 rebate) I had some
interesting back and forths with Amazon. First, shipping kept getting
delayed until I was out of the rebate period. A call to amazon, after
getting kicked up enough levels, resulted in Amazon crediting me the
rebate amount. Next, the unit arrived with a non-functioning display.
Amazon swiped that out with a new unit really quickly for me.

After the warrantee ended, the unit started spontaneously shutting off
periodically-- it probably happened first during the warrantee period,
but I thought it was bad batteries or something, and then it stopped
showing the problem altogether, so I thought it was OK. In any case, it
started dying on me out of warrantee.

I called customer service. I was real nice on the phone. I told him
that my first unit, after some availability problems, arrived broken, and
my second unit had out-of-warrantee problems. Then I told him that if I
had to buy a new unit, because of the problems I had with these two
units, I would be unlikely to replace it with a Garmin (because of
quality control issues), but if they would cover this under warrantee,
they'd have a customer for life. Simply put, I asked them to offer my
warrantee service for an out of warrantee item, just because I wanted
them to. Long story a hair shorter, they replaced my Garmin for free
with a brand new unit. Because of firmware and hardware upgrades, it
seems even better than my first.

Scott