Kistler Helium LTA...snapped

My favorite, a 7' MH baitcast Kistler LTA snapped Saturday.
On the hook-set it just popped with a loud SNAP two feet below the tip.

There were no dings in this rod. I take care of my equipment.

I wrote the company and I'm awaiting a response, but in reviewing their
warranty it looks like I am SOL.
That was an EXPENSIVE rod!!!

Has anyone else had a rod snap like that?
Anyone else deal with Kistler?
How are they?


Seems to me that when you spend that much for a rod they should exchange
it out. At least for a minimal co-pay.

"SHRED" wrote in message
...
My favorite, a 7' MH baitcast Kistler LTA snapped Saturday.
On the hook-set it just popped with a loud SNAP two feet below the tip.

There were no dings in this rod. I take care of my equipment.

I wrote the company and I'm awaiting a response, but in reviewing their
warranty it looks like I am SOL.
That was an EXPENSIVE rod!!!

Has anyone else had a rod snap like that?
Anyone else deal with Kistler?
How are they?

Seems to me that when you spend that much for a rod they should exchange
it out. At least for a minimal co-pay.

Shred,

Kistler makes a great rod, one that is lightweight and sensitive. However,
that light weight comes at a price. One of the ways weight is reduced is
decreasing the wall thickness of the blank. That, while making it
lightweight, also means that it's somewhat fragile as well.

I just looked at Kistler's warranty policy and while it seems a bit limited,
I wouldn't necessarily say you're screwed.
--
Steve @ OutdoorFrontiers
http://www.outdoorfrontiers.com
G & S Guide Service and Custom Rods
http://www.herefishyfishy.com

"SHRED" wrote in message
...
My favorite, a 7' MH baitcast Kistler LTA snapped Saturday.
On the hook-set it just popped with a loud SNAP two feet below the tip.

There were no dings in this rod. I take care of my equipment.

I wrote the company and I'm awaiting a response, but in reviewing their
warranty it looks like I am SOL.
That was an EXPENSIVE rod!!!

Has anyone else had a rod snap like that?
Anyone else deal with Kistler?
How are they?


Seems to me that when you spend that much for a rod they should exchange
it out. At least for a minimal co-pay.

Regardless of what their warranty says, I would send it back to them with a
breif letter about how much you liked the rod and how disappointed you were
that it broke. Include a small check to cover return shipping. See what
they do. Many manufacturers are better than their written warranty or
policy in these cases. Some Like Pflueger honor only the letter of their
warranty and not one iota more.

Some are good about it but make you wait forever for a replacemnt. Shimano
falls in this category.

I found Lamighlas, St Croix, and Quantum to be amoug the fastest responders.
St Croix sent me a nice letter about taking better care of my rods. LOL.

Big price guys like G-Loomis have a fixed no questions asked policy. You
pay for that upfront from them when you shell four bills for a rod, and
there is a flat rate for the replacement.

Anyway. Let us know how Kistler is.


--
Bob La Londe
Fishing Arizona & The Colorado River
Fishing Forums & Contests
http://www.YumaBassMan.com



--
Posted via a free Usenet account from http://www.teranews.com

Bob La Londe wrote:
"SHRED" wrote in message
...
My favorite, a 7' MH baitcast Kistler LTA snapped Saturday.
On the hook-set it just popped with a loud SNAP two feet below the tip.

There were no dings in this rod. I take care of my equipment.

I wrote the company and I'm awaiting a response, but in reviewing their
warranty it looks like I am SOL.
That was an EXPENSIVE rod!!!

Has anyone else had a rod snap like that?
Anyone else deal with Kistler?
How are they?


Seems to me that when you spend that much for a rod they should exchange
it out. At least for a minimal co-pay.

Regardless of what their warranty says, I would send it back to them with a
breif letter about how much you liked the rod and how disappointed you were
that it broke. Include a small check to cover return shipping. See what
they do. Many manufacturers are better than their written warranty or
policy in these cases. Some Like Pflueger honor only the letter of their
warranty and not one iota more.

Some are good about it but make you wait forever for a replacemnt. Shimano
falls in this category.

I found Lamighlas, St Croix, and Quantum to be amoug the fastest responders.
St Croix sent me a nice letter about taking better care of my rods. LOL.

Big price guys like G-Loomis have a fixed no questions asked policy. You
pay for that upfront from them when you shell four bills for a rod, and
there is a flat rate for the replacement.

Anyway. Let us know how Kistler is.




Will do.
Thanks Bob.

They said send the rod with a $50 money order or check and they will
mail a new one.

That is good news!!

"SHRED" wrote in message
...
They said send the rod with a $50 money order or check and they will mail
a new one.

That is good news!!

That's very good news and very good customer service.
--
Steve @ OutdoorFrontiers
http://www.outdoorfrontiers.com
G & S Guide Service and Custom Rods
http://www.herefishyfishy.com

"Steve @ OutdoorFrontiers" wrote in message
...

"SHRED" wrote in message
...
They said send the rod with a $50 money order or check and they will mail
a new one.

That is good news!!


Its a bit pricey compared to other rod manufacturers, but still better than
having to buy a new rod.


--
Bob La Londe
Fishing Arizona & The Colorado River
Fishing Forums & Contests
http://www.YumaBassMan.com



--
Posted via a free Usenet account from http://www.teranews.com

"Bob La Londe" wrote in message SNIP

Its a bit pricey compared to other rod manufacturers, but still better
than having to buy a new rod.

Heck, it's darned near $30 to send a rod U.S. Postal if you insure it.
Twenty plus shipping isn't bad. Sure, it would have been nice to have Trey
Kistler give a call and say, "Hey, I'm sending you a rod, no charge at all,
but ......"
--
Steve @ OutdoorFrontiers
http://www.outdoorfrontiers.com
G & S Guide Service and Custom Rods
http://www.herefishyfishy.com